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Support Firmware Update Problem

Discussion in 'Android Devices' started by paulmoore, Feb 4, 2013.

  1. paulmoore

    paulmoore New Member
    Thread Starter
    25

    Feb 4, 2013
    2
    0
    25
    Hi there,
    I've recently logged on to Kies for the first time in a long while and was asked if I would like to update my firmware on my Samsung Galaxy W as there was a newer version available. When I proceeded to do so I encountered an error which displayed strange symbols (possibly chinese writing) after which the update cancelled and closed. Has anyone else noticed this and does anyone know how to fix it?

    [​IMG]

    Thanks.
     

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  2. Allowing a Kies update mid-task is not a good thing to do. Better to reject the update and go ahead with what you were doing, then read around about the Kies update reputation, etc.

    I'd "fix it" by completely removing all things Kies from my device and PC/laptop, then going to the main Samsung Kies site for the download of the latest for your device.

    If you're in the U.S.: SAMSUNG KIES
     

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