Hi I hope you guys can help. I recently got a new Samsung Galaxy Ace. I downloaded the latest version of Kies and when i plug the phone into the computer it tells me there is a new firmware version available. Current version PDA:KA7 / PHONE:KA7 / CSC:KA7 (INU) Latest Version PDA:KC1 / PHONE:KC1 / CSC:KC1 (INU) So i clicked to go ahead and all went well, I had already copied contacts, memos etc to computer so skipped the back up option. It then started to download the files from net and got to 100% no problem. But then it said starting to prepare for firmware upgrade and then came a window saying firmware upgrade program stopped working, with the options to look on line to solve problem and close the program. I clicked on close the program. Kies then froze up completely, could not do anything with it. Could not even close it. So in the end I unplugged the phone, which seems ok, obviously no upgrade. Then i could close Kies down. Any suggestions, I have tried it again and the same thing happens each time except it does not download the files as i guess it has them saved somewhere. Please help.