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Support Firmware Update Problems

Discussion in 'Android Devices' started by Panca108, Apr 30, 2011.

  1. Panca108

    Panca108 Lurker
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    Hi I hope you guys can help.

    I recently got a new Samsung Galaxy Ace. I downloaded the latest version of Kies and when i plug the phone into the computer it tells me there is a new firmware version available.

    Current version PDA:KA7 / PHONE:KA7 / CSC:KA7 (INU)
    Latest Version PDA:KC1 / PHONE:KC1 / CSC:KC1 (INU)

    So i clicked to go ahead and all went well, I had already copied contacts, memos etc to computer so skipped the back up option. It then started to download the files from net and got to 100% no problem. But then it said starting to prepare for firmware upgrade and then came a window saying firmware upgrade program stopped working, with the options to look on line to solve problem and close the program. I clicked on close the program. Kies then froze up completely, could not do anything with it. Could not even close it. So in the end I unplugged the phone, which seems ok, obviously no upgrade. Then i could close Kies down.

    Any suggestions, I have tried it again and the same thing happens each time except it does not download the files as i guess it has them saved somewhere.

    Please help.
     

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  2. pujitjuneja

    pujitjuneja Well-Known Member
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    Developer-to-be ;)
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    Kies is a stupid software, i had the same problem for it, and i went to the Samsung store for the update, so i'd suggest you do the same.. the reason i flashed my phone by myself because they told me they would give me my phone in 2 days and i'd not get a replacement so i was pissed and came back home and flashed the european firmware in it.
     
  3. soudy1994

    soudy1994 Well-Known Member
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    i updated my firmware after like 3 times so just keep trying again and again :)
     
  4. Panca108

    Panca108 Lurker
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    Thanks for your suggestion but like I have already tried about 10 times and exactly the same thing happens every time. The files are downloaded so that is not the problem.
     
  5. Panca108

    Panca108 Lurker
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    Hmm thanks for your comments, where did you get the files to do the update and how did you do it. Did you put on android 2.3 Gingerbread.
     
  6. go4saket

    go4saket Newbie
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    Mine too failed for the 1st time but it completed successfully when I tried it for the second time. A lot of apps has been removed in this version including Google Maps and all apps related to Maps like Places, Latitude etc... I am some how happy with it as I was looking for a way to remove all these...
     
  7. pujitjuneja

    pujitjuneja Well-Known Member
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    Developer-to-be ;)
    Delhi, India
    Well you can always get firmwares from samfirmware.com but i'd recommend you not flash the 2.3 ROM to your ace because it is not official yet and will void your warranty, so better flash the firmware files from here Login - www.SamFirmware.com using this tool Programs - www.SamFirmware.com
    Or just go to the samsung store...
     

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