OK, so it's time to update your phone. Firmware version is 2.3.5 as of 1/1/2012 And it will take multiple updates to get you there if you haven't been updating. So find a comfortable place with good reception and a fully charged battery or charger plugged in (don't want to be halfway through an update when power goes out) Where are you? Menu/settings/About Phone/System Updates/Firmware Version How to update? Menu/settings/About Phone/System Updates/Check New Check your progress? Slide down Notification Bar Your phone will download the complete update, wait about a minute and get a blue acknowlegement OK, then update the phone (box and android), do a reset, then you are ready - go back to check new. From time to time the Verison Server goes offline, just try later. And this is why the firmware is downloaded first, then updated.