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Fix USSD error

Discussion in 'Android Devices' started by Gabriel Akuru, Jan 23, 2020.

  1. Gabriel Akuru

    Gabriel Akuru Lurker
    Thread Starter

    ussd code is not running. I'm not able to know my balance. every time I dial the number. It tells me that ussd code is not running on my device that I should try my phone. what should I do.
     


    #1 Gabriel Akuru, Jan 23, 2020

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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    just to be sure, this is for your samsung galaxy tab s6 and not the samsung galaxy s6.....correct?

    edit:
    welcome to AF!!!!!!!!!!!!!!!!!!!!
     
    #2 ocnbrze, Jan 24, 2020
  3. Gabriel Akuru

    Gabriel Akuru Lurker
    Thread Starter

    Yeah! My Galaxy tab
     
    #3 Gabriel Akuru, Jan 24, 2020
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    how are you entering entering the code? did not know you can do that on a tablet.
     
    #4 ocnbrze, Jan 24, 2020
  5. Gabriel Akuru

    Gabriel Akuru Lurker
    Thread Starter

    I have my sim card installed on it so wanted to check my balance but couldn't
     
    #5 Gabriel Akuru, Jan 24, 2020
    ocnbrze likes this.
  6. Rob

    Rob Galaxy S20 Ultra
    Administrator

    I'm pretty sure USSD codes can only be run from a device with a mobile carrier network connection. I'm guessing your Galaxy Tab S6 doesn't have connectivity- in this case GSM connectivity.

    In your device settings what do you see listed when you tap "Connections" and then "Mobile networks"? Can you tell us what options are in your connectivity settings?
     
    #6 Rob, Jan 24, 2020
    Gabriel Akuru and ocnbrze like this.
  7. Gabriel Akuru

    Gabriel Akuru Lurker
    Thread Starter

    Yeah! I have Mobile Data, International Data Roaming, Access Point Names, Network Operators
     
    #7 Gabriel Akuru, Jan 24, 2020
  8. Rob

    Rob Galaxy S20 Ultra
    Administrator

    What carrier do you have and in what country?
     
    #8 Rob, Jan 24, 2020
    Gabriel Akuru likes this.
  9. mikedt

    mikedt 你好

    USSD codes are usually carrier specific, like balance enquiry etc. Suggest you check with your carrier customer service, that you actually are using the correct codes for their network.
     
    #9 mikedt, Jan 24, 2020
    Gabriel Akuru likes this.
  10. Gabriel Akuru

    Gabriel Akuru Lurker
    Thread Starter

    Nigeria and 9mobile
     
    #10 Gabriel Akuru, Jan 24, 2020
  11. Gabriel Akuru

    Gabriel Akuru Lurker
    Thread Starter

    Thanks
     
    #11 Gabriel Akuru, Jan 24, 2020
  12. Gabriel Akuru

    Gabriel Akuru Lurker
    Thread Starter

    9mobile (Etisalat) and Nigeria
     
    #12 Gabriel Akuru, Jan 24, 2020
  13. Rob

    Rob Galaxy S20 Ultra
    Administrator

    Try this...

    Check your 9mobile Credit with USSD codes:
    • Turn off WiFi
    • Turn off Bluetooth
    • Make sure your device is connected to 9Mobile mobile network via GSM and has a good signal
    • Dial *232# and hit send
     
    #13 Rob, Jan 24, 2020

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