Flash light not turning on

[noor1]

I have J2 (2016) in which I am facing two issues.
1. Flash light is not turning on.
2. Camera failed.
Now I want to know about how can I fix it.
I followed some suggested post and updated device's firmware. But the problem not fixed.
I attached the screenshots.
Hoping a quick response. Thanks.

 

[Mikestony]

Hey there! Welcome to the forums!
So before the firmware update, and again afterwards, you still have the same issue?

I would try 2 things.
Go into your camera app via the "manage applications" setting, force stop it, and clear out the data and cache.

Secondly, to rule out the torch issue, download a flashlight app such as Tesla Flashlight:
https://play.google.com/store/apps/details?id=com.teslacoilsw.flashlight

it has the bare minimum of permissions (be careful of other flashlight apps with outlandish permissions)., just to see if the torch works.

 

[dontpanicbobby]

If all else fails a factory reset should fix it. It's got to be a software problem. The torch and camera worked when you first got it, right?

 

[noor1]

Hey there! Welcome to the forums!
So before the firmware update, and again afterwards, you still have the same issue?
I would try 2 things.
Go into your camera app via the 'manage applications' setting, force stop it, and clear out the data and cache.
Secondly, to rule out the torch issue, download a flashlight app such as Tesla Flashlight:
https://play.google.com/store/apps/details?id=com.teslacoilsw.flashlight
it has the bare minimum of permissions (be careful of other flashlight apps with outlandish permissions)., just to see if the torch works.

Yes after firmware update still I m facing the camera fail issue.
And the link you provide is not valid. ... showing 'file not found. ...

 

[noor1]

If all else fails a factory reset should fix it. It's got to be a software problem. The torch and camera worked when you first got it, right?

Yes , the device was ok when I bought it. ... But after a hard reset I found all these problems. ....
Now I am facing hitting issue too....