I got my HTC Eris approximately Jan 19, 2010. Since then I have had to factory reset it THREE times (losing everything. Good thing contacts were backed up). First story Verizon gave me was it was the contacts causing the problems. Next story they gave me was that there were too many apps. I don't know if I buy either of these. First if there are too many apps, it should tell you. If too many apps are running, a simple power cycle (with battery removal) should fix the problem. But nothing did. It just took like 10 minutes to load, and then everything kept quitting unexpectedly and force closing (something like com.android.htc.acore and com.android.htc.phone, etc). Phone calls wouldn't work because the phone process kept force quitting. I don't want to be resetting and reactivating my phone every couple weeks. Anything else can be done? Is it bad quality control? Are there apps that remove operating system files? Do I always have to reset? Anyone else have this problem? What do you do?