Factory reset is not an option, unless you know for certain a method of recovering files from the phone immediately afterward. I tried using android device manager and locked the phone with a backup password, but the prompt to enter it never showed up. Is it because I entered a password that was letters instead of numbers and longer than 4 characters? The site shouldn't have called it a backup *password* then, or accepted an invalid one. It won't let me set another one, of course. I've exhausted all but one attempt at guessing my pattern. Wish I had known fingerprint was disabled immediately after restart.