I strongly suspect we are up the proverbial creek.

A couple months ago our puppy decided to make my wife's S8 into a chew toy. Though we got to it fairly fast, it was not before the screen was punctured through. The phone subsequently entirely discharged.

Though the touch screen no longer responds, i am able to communicate by plugging a USB keyboard into the phone; i can get a partial charge in, then connect the keyboard. Problem is, now when i bring it up it wants a password, which my wife does not recall. We have 6 attempts remaining.

She never transferred a couple year's worth of pictures that we would like to recover, but without the password, we can not unlock the phone to be able to enable data transfer over USB.

Shy of the NSA, are there any solutions out there?

Thank-you for your consideration-

 

Thank-you!

Oh good, she can't recall even what her gmail address is. Maybe i am on a bad sitcom...

Will have to research; i suspect we should find some trace...

Most importantly, thank you very much for the suggestion, i appreciate your help very much-

 

Was able to get in, she found the credentials. Unfortunately she didn't have it set to automatically store. Down to 2 tries left on the phone, and she can't recall ever having set a password, just her four digit PIN she says. Guess there are much worse tragedies, but i really hate frustration.

Again, thank you for trying to help us, i really do appreciate your efforts-

 

The screen reads:

Use password after restart. (2 attempts left) Your password contains at least 4 characters, including at least 1 letter.

 

Thank you for your help!

The first 5 to 8 attempts were with guesses at what her PIN would have been (after the first failed that she believed was correct, she started coming up with alternate combinations under the presumption that it should be a PIN and she simply seniled out on it), before i read that little part about password and character. I then had her figure out what her Google pw was with the primary hope that there was an automatic backup running. After that failed, i tried the Google password on the phone and burnt another attempt.

I will be reading the referred page, but as cited before, i suspect shy of quickly developing a high placed friend with the NSA, i think we are up that creek.

Many thanks,
-Bruce