Fowarding emails


Ive posted this in the past but couldnt find a solution, so i thought it might be worth asking again, now people are more savvy with their desires..

I simply cannot forward attachments on emails

Mr Jones sends me email + word document + pic, i need to forward email to Mrs Smith.
The email forwards but when Mrs Smith gets the email its part of an unknown folder that you cant access the attacements with.

Ive downloaded the attachements properly but that hasnt worked.

If it makes any difference this is with Microsoft Exchange server.

Thanks for any help and advice