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Freaking pissed right now!

Discussion in 'Metro PCS' started by Speeds03, Sep 25, 2012.

  1. Speeds03

    Speeds03 Well-Known Member
    Thread Starter
    38

    Jan 18, 2012
    257
    19
    38
    Male
    New York
    I can't believe how dumbazz you have to be to fudge something so simple up. I called about 2 weeks ago to have my 'primary' line (in my MetroPCS account) suspended because I was going on a trip (outside of the country). The very next day I find out a few things and I cancel my flight. So right away I call MetroPCS and let them know I want my 'primary' line activaded again. SO, my primary line is only suspended for about 18 hours.

    The guy on the phone who activated my account, did so without much trouble. But one thing he failed to do (and I didn't find out till later) is that he somehow forgot that my MetroPCS website account is also suspended and needs to be reactivated. So after a few calls about 2 days after I found out my website account was suspended, I was told (by an indian foreign lady) that she spoke to her supervisor and a ticket was opened. She said my issue will be attended to within 24 hours... IT'S BEEN FIVE DAYS! and they still haven't fixed my issue. I swear Metro has the worst customer service I have seen in my freaking life!!!! How hard can it be to reactivate my account, when it was so easily suspended... ugh! :mad:
     

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  2. Jeyd02

    Jeyd02 Well-Known Member
    163

    Nov 26, 2011
    1,996
    335
    163
    To help people, currently student
    US

    Ouch.....
     
  3. qandres12

    qandres12 Well-Known Member
    143

    Jun 29, 2012
    1,360
    211
    143
    Male
    i had a data problem with my phone and metro customer service said it would take a week for them to fix it so i just ended up fixing it myself over the course of a few mins :D 1-0 qandres12
     
  4. Speeds03

    Speeds03 Well-Known Member
    Thread Starter
    38

    Jan 18, 2012
    257
    19
    38
    Male
    New York
    Lmao. I had to spend literally 67 minutes on the phone with a MetroPCS rep. After all was said and done, I was told that ANOTHER ticket would be opened to address my issue. The lady even hesitated saying that line to me because she already knew I went through that and nothing was resolved. Thankfully, after a few hours, I received a text msg and was able to fix my issue. Damn this is unbelievable!
     

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