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Freezing, stubborn phone

Discussion in 'Android Help' started by Android Question, Aug 8, 2013.

  1. Android Question

    Thread Starter
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    Verizon/HTC Thunderbolt:
    I will turn screen on but my screensaver is gone and the screen will not unlock. The screen is black w/the clock showing the time it froze. The standard icons are present as is the half circle I use to unlock screen. When frozen, I cannot turn it off w/the power button. I have to take the battery out. I don't know why it's happening or what I can do to prevent it. Any suggestion will be greatly appreciated! Thank you!

    Side note: it's not live wallpaper, just a standard HTC offering that came w/an update.
    The freezing is happening more frequently these days. Any ideas???
     

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  2. OutOfPhase

    OutOfPhase Premium Member
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    Dec 7, 2010
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    My suggestion would to do a factory reset.
    Go to settings-privacy select factory data reset then hit reset.

    You will have to setup your phone again but it should clear up the issues.
     

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