i did a fresh reset in recovery mode. had to bypass allowing restore during initial setup after reset due to screen lock pin error.

Can't get the restore backup to add to my phone from google drive. What am i doing wrong?

It seems like the old backup to be used to restore is blockng the new initial setup on the phone from creating a new backup....which is good because i want to restore that old back from yesterday . it was before i did a fresh reset.

Phone is activated on the same google account that the backup is stored on in google drive. 2 factor is turned off.

according to this tutorial, If i skip restoring during initial setup i should get a notification to continue finish setup....i have not (3+hrs)



Some of the contacts have been added back to the phone automatically somehow and 52 of the apps are showing as installed in google play out of 105 apps total not sure how they got here as the restore has never happened.

In the past the apps were placed back on the homescreen where they belong when a restore was done, that did not happen yet. Is it supposed to?

When i go into backup in settings it says that it is already on and waiting to backup?

Support told me to try to turn it off and then on again but that triggers a warning telling me that it will delete the backup permanently that i want to restore from google drive.

https://imgur.com/a/5o6Atfd .............. https://imgur.com/a/uttXNGg ............ https://imgur.com/a/zyqY1Fx

so what do i do to get the restore backup to load back onto the phone?

support told me to go to the google account recovery page and sign in.

Would the google account recovery login help with this?

I can't seem to tell what that page does?

thanks for any advice!

 

Hi.....I am logged in with my gmail account. It is the same account that contains the backup on google drive. Those pictures of the backup section in settings are what i see after the phone has connected with the google account which is also recognized and activated with the google fi cell service.

That is what is the mystery is why it is not simply adding all of the restore backup ....back onto the phone. It seems as though something is stopping it and i'm not sure why or how to troubleshoot it.

thanks

 

the screen lock pin came up all of a sudden.

Update: Just saw this after writing this post........I now have 2 backups in google drive for my pixel 3xl One of them is the original backup that i want to restore...it's dated February 6 and has the Google 1 behind.

Since i reset the phone this new backup was created Feb 9th 7:02 am without google 1. (see image)

What could that be telling me?

I am glad to see that the old restore was not overwritten as the new backup does not have anything in it......its simply a backup after the fresh reset.

https://imgur.com/a/zqRrdnX

Now to answer your question in quotes:

I use fingerprint to unlock and then all of a sudden it changed to asking for the pin. I've had 4 different pins over my lifetime with this account and i tried them all and it would not unlock. So i was told the next step was fresh reset to be able to create a new pin.

During the initial setup after reset, i got the point where it asked if i wanted to restore the backup, when i started that process it stopped me with the same problem......asking for the OLD screen lock pin, the one that was the initial problem.

So i was told to not do the restore during the initial setup (do it later) that way i could create a new pin and get the phone working at least. Which i did, initial setup got the phone working, phone contacts restored, 50 of my apps (there are 105 total) were added.

None of the call history, SMS history, MMS, device settings were added. In the restore backup i can see all of those things in the backup preview.....it's there but not being added back to the phone.

Not sure why

 

I NOW have the correct PIN that i couldn't remember earlier. But i had already reset the phone with a new PIN. I can still see the restore backup in google drive (with it's Google One icon) along with a new backup that was just created after this new reset.

So i reset the phone again using recovery mode and entered the older PIN that i had forgot when i was asked during intitial setup to restore the backup from the cloud.

After choosing to restore from cloud, it gave me 1 choice, Pixel 3xl backup. I selected it and it went through ok and said everything was done but the restore did not happen.....no apps returned, device settings or call history or sms. this 1 day ago.

If I go into Google One and restore the videos and audio and stuff that is saved by One, it works fine, but i cannot get Android to restore the device settings, call history, apps, etc.

BTW. Now that there are 2 backups in Google Drive, they both have the same name, Pixel 3 xl backup, the only difference is that there is the ONE icon after the older backup that has all of my settings in it, the other does not have that one drive access.

What am i doing wrong?

 

I tried that but not sure if i did it correctly as I deleted the restore backup that i did not want while i was already going through the initial setup, so seconds after deleting it, I went through the restore process, and it did not restore the correct one.

I'm wondering if i needed to wait 5 minutes after deleting before even starting the initial setup...but...

....since i had entered the correct PIN for the old backup, the only option for that PIN should be the correct backup.....right?

the newer backup was created using a newer pin.

Is there a way to rename a backup or force it to be restored?

thanks for your help!

 

thanks for the thoughts, but all of the data that i want to restore is backup only on the android side, not google one side, so they won't help as it's not on them.

https://support.google.com/googleone/answer/9149304?co=GENIE.Platform=Android&hl=en

 

hi...it's still there on the android device, i just can't figure out how to make the restore use that specific backup.

They had told me that device settings, call history was an android problem, not their problem. it's kinda confirmed too.....When i start the restore from Google One it confirms what is stated on the Google One help page.......the data that is restored is photos and videos, and audio files from MMS messages...not the device settings, sms and app history.

just fyi...that google one restore is not available until you install the One app so it seems it could not be accessed during intital setup.

this is a messy thing i'm in