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fresh reset and backup will not restore to phone??

Discussion in 'Android Devices' started by glasshalffull, Feb 7, 2020.

  1. glasshalffull

    glasshalffull Member
    Thread Starter

    i did a fresh reset in recovery mode. had to bypass allowing restore during initial setup after reset due to screen lock pin error.

    Can't get the restore backup to add to my phone from google drive. What am i doing wrong?

    It seems like the old backup to be used to restore is blockng the new initial setup on the phone from creating a new backup....which is good because i want to restore that old back from yesterday . it was before i did a fresh reset.

    Phone is activated on the same google account that the backup is stored on in google drive. 2 factor is turned off.

    according to this tutorial, If i skip restoring during initial setup i should get a notification to continue finish setup....i have not (3+hrs)

    Some of the contacts have been added back to the phone automatically somehow and 52 of the apps are showing as installed in google play out of 105 apps total not sure how they got here as the restore has never happened.

    In the past the apps were placed back on the homescreen where they belong when a restore was done, that did not happen yet. Is it supposed to?

    When i go into backup in settings it says that it is already on and waiting to backup?

    Support told me to try to turn it off and then on again but that triggers a warning telling me that it will delete the backup permanently that i want to restore from google drive.

    https://imgur.com/a/5o6Atfd .............. https://imgur.com/a/uttXNGg ............ https://imgur.com/a/zyqY1Fx

    so what do i do to get the restore backup to load back onto the phone?

    support told me to go to the google account recovery page and sign in.

    Would the google account recovery login help with this?

    I can't seem to tell what that page does?

    thanks for any advice!


    Morgan likes this.
  2. Best Answer:
    Post #12 by codesplice, Feb 12, 2020 (7 points)

    1. Download the Forums for Android™ app!


  3. Dannydet

    Dannydet Extreme Android User

    You just need to login with your Gmail account credentials
    MrJavi and ocnbrze like this.
  4. codesplice

    codesplice Elite Recognized Moderator

    What was the screen lock pin error you encountered?
  5. glasshalffull

    glasshalffull Member
    Thread Starter

    Hi.....I am logged in with my gmail account. It is the same account that contains the backup on google drive. Those pictures of the backup section in settings are what i see after the phone has connected with the google account which is also recognized and activated with the google fi cell service.

    That is what is the mystery is why it is not simply adding all of the restore backup ....back onto the phone. It seems as though something is stopping it and i'm not sure why or how to troubleshoot it.

    NightAngel79 likes this.
  6. glasshalffull

    glasshalffull Member
    Thread Starter

    the screen lock pin came up all of a sudden.

    Update: Just saw this after writing this post........I now have 2 backups in google drive for my pixel 3xl One of them is the original backup that i want to restore...it's dated February 6 and has the Google 1 behind.

    Since i reset the phone this new backup was created Feb 9th 7:02 am without google 1. (see image)

    What could that be telling me?

    I am glad to see that the old restore was not overwritten as the new backup does not have anything in it......its simply a backup after the fresh reset.


    Now to answer your question in quotes:

    I use fingerprint to unlock and then all of a sudden it changed to asking for the pin. I've had 4 different pins over my lifetime with this account and i tried them all and it would not unlock. So i was told the next step was fresh reset to be able to create a new pin.

    During the initial setup after reset, i got the point where it asked if i wanted to restore the backup, when i started that process it stopped me with the same problem......asking for the OLD screen lock pin, the one that was the initial problem.

    So i was told to not do the restore during the initial setup (do it later) that way i could create a new pin and get the phone working at least. Which i did, initial setup got the phone working, phone contacts restored, 50 of my apps (there are 105 total) were added.

    None of the call history, SMS history, MMS, device settings were added. In the restore backup i can see all of those things in the backup preview.....it's there but not being added back to the phone.

    Not sure why
  7. codesplice

    codesplice Elite Recognized Moderator

    Unfortunately I think that's the root of your issue. You can use a fingerprint as a shortcut to unlock your phone but your data is still encrypted using a key derived from your lock screen PIN/pattern/password. You'll be periodically prompted for that PIN even while set to use a fingerprint. If you're unable to enter the correct PIN then you won't be able to unlock the phone.

    Your backup in the cloud is also encrypted in a similar way. You'll need to provide the correct key in order to be able to restore the data. I'm sorry to say that I don't know a way around this.
    NightAngel79 likes this.
  8. NightAngel79

    NightAngel79 Bounty Hunter

    Also, even with a Finger Print used, you have to enter a PIN every single time you restart the phone. It can't have been long since you used it last? Could it? With security update every month, you should at least use it once a month right? You have no clue what your PIN was? When was the last time you used the pin?
  9. glasshalffull

    glasshalffull Member
    Thread Starter

    I NOW have the correct PIN that i couldn't remember earlier. But i had already reset the phone with a new PIN. I can still see the restore backup in google drive (with it's Google One icon) along with a new backup that was just created after this new reset.

    So i reset the phone again using recovery mode and entered the older PIN that i had forgot when i was asked during intitial setup to restore the backup from the cloud.

    After choosing to restore from cloud, it gave me 1 choice, Pixel 3xl backup. I selected it and it went through ok and said everything was done but the restore did not happen.....no apps returned, device settings or call history or sms. this 1 day ago.

    If I go into Google One and restore the videos and audio and stuff that is saved by One, it works fine, but i cannot get Android to restore the device settings, call history, apps, etc.

    BTW. Now that there are 2 backups in Google Drive, they both have the same name, Pixel 3 xl backup, the only difference is that there is the ONE icon after the older backup that has all of my settings in it, the other does not have that one drive access.

    What am i doing wrong?
  10. NightAngel79

    NightAngel79 Bounty Hunter

    Wow, that is very strange... I've not dove into that much detail. Can you delete the newer of the backups so you only have 1 choice, then try it all again maybe?
  11. glasshalffull

    glasshalffull Member
    Thread Starter

    I tried that but not sure if i did it correctly as I deleted the restore backup that i did not want while i was already going through the initial setup, so seconds after deleting it, I went through the restore process, and it did not restore the correct one.

    I'm wondering if i needed to wait 5 minutes after deleting before even starting the initial setup...but...

    ....since i had entered the correct PIN for the old backup, the only option for that PIN should be the correct backup.....right?

    the newer backup was created using a newer pin.

    Is there a way to rename a backup or force it to be restored?

    thanks for your help!
  12. NightAngel79

    NightAngel79 Bounty Hunter

    I'm not sure you can force that, but I've never tried! Glad you at least got some stuff back/figured out.
  13. codesplice

    codesplice Elite Recognized Moderator

    Yeah unfortunately the backup/restore mechanism doesn't offer a whole lot of control - or even indications when something isn't working correctly.

    Since you've got the Google One logo that indicates you've got a Google One subscription, which means you've got an extra avenue for Google support. You might want to hit up https://one.google.com/support to see if they're able to assist you with getting the correct data restored.
    Unforgiven, Dannydet and NightAngel79 like this.
  14. glasshalffull

    glasshalffull Member
    Thread Starter

    thanks for the thoughts, but all of the data that i want to restore is backup only on the android side, not google one side, so they won't help as it's not on them.

  15. Dannydet

    Dannydet Extreme Android User

    If it's gone on your android device only, then it's gone forever
  16. codesplice

    codesplice Elite Recognized Moderator

    Did they tell you that? One of the perks of Google One is supposed to be dedicated support for all things Google (ie, Pixel) whether it's storage related or not. Or at least that's how I understood the pitch.
    NightAngel79 and Dannydet like this.
  17. glasshalffull

    glasshalffull Member
    Thread Starter

    hi...it's still there on the android device, i just can't figure out how to make the restore use that specific backup.
    They had told me that device settings, call history was an android problem, not their problem. it's kinda confirmed too.....When i start the restore from Google One it confirms what is stated on the Google One help page.......the data that is restored is photos and videos, and audio files from MMS messages...not the device settings, sms and app history.

    just fyi...that google one restore is not available until you install the One app so it seems it could not be accessed during intital setup.

    this is a messy thing i'm in
    NightAngel79 likes this.
  18. codesplice

    codesplice Elite Recognized Moderator

    That's disappointing regarding the support, but you're absolutely right about the Google One backup. The native Google backup captures app data and settings and all that while the Google One backups are primarily for files, messages, and media. It's kind of a confusing mess.
    NightAngel79 likes this.

Google Pixel 3 & 3XL Forum

The Google Pixel 3 & 3XL release date was November 2018. Features and Specs include a 6.3" inch or 5.5" inch screen, 12MP camera, 4GB RAM, Snapdragon 845 processor, and 3430mAh or 2915mAh battery.

November 2018
Release Date

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