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Friend can't get 4G/Other Issue

Discussion in 'Android Lounge' started by Kreek, Dec 26, 2012.

  1. Kreek

    Kreek Lurker
    Thread Starter

    Hello everyone! I have a friend who has the T Mobile My Touch Q Smart Phone and is having some issues with it. They have the full data plan and such, with it being a smart phone, however they can't connect to 4G very often, if at all. Now I'm aware this could be a coverage issue, but I was wondering in the event it wasn't, what could be the issue? My second question is that the also can't receive or send picture/video messages. Does anyone know what could be the issue there?

    Thanks!
    Kreek
     



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  2. Digital Controller

    Digital Controller The Real Bass Creator

    First off welcome to the forums :)

    I would suggest to get into contact with T-Mobile and ask them about their 4G issues. You could also ask them about getting signal boosters...etc.

    This to me, feels like the main culprit here.
     
    Kreek likes this.
  3. Kreek

    Kreek Lurker
    Thread Starter

    Ok thanks for your help! I'll be sure to mention this to them.
     
  4. Crashdamage

    Crashdamage Android Expert

    If he simply transferred an old SIM card into a new phone that could be it. For best data speed and connectivity always use a fairly recent SIM. T-Mobile will give him one free.

    For poor signal strength at home T-Mobile will provide a free booster. I've had one for years. Dial 611 and ask for customer retention dept.

    For MMS trouble dial 611 and ask for tech support.
     
  5. Digital Controller

    Digital Controller The Real Bass Creator

    I was going to suggest a booster but didn't know if T-Mobile had them, thanks!
     
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