my friend's phone has been acting up, so i decided to take a look at it. i see she still has 4.0.4 android on it, and i tried to update it. at first i get hte obligatory "check back in 24 hours" nonsense from at&t, then when i called their tech support, they said i needed to do the update through kies.

i installed kies on her computer, and the phone was recognized, but it never offered any updates, and when i go to the menu for that, nothing showed up.

i then called at&t back, and they told me to call samsung.

okay, i called samsung, and got more runaround until they finally tell me (after 1/2 hour on the phone) that the updates are not working now.

does anyone here know what is actually going on? i don't have days to fix this. I DO NOT want to install a custom rom, i only want to update the s3 to the latest android os available for this phone.

thanks