I bought 2 EVOs for me and my wife. I love mine to death but shes not pleased with hers. It has a lot to do with the fact that the first one was defective and the new doesnt get great reception at her work, even though her coworkers with sprint do. She uses Pandora at work at it is hit and miss on how it works. Meanwhile, her co workers sprint phones work problem free for the most part on Pandora. I knew the EVO was too much for her and now she is changing her mind. She wants something smaller and she has really been put off my the EVO problems. I was thinking the HERO might work out for her. This is her first smartphone and she is not a tech person at all so shes a little overwhelmed.... Would the HERO be a good starter smartphone? I'm just concerned about getting an older phone on a 2 year contract....Also, does it have a glass screen? Any input would be appreciated.