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Froyo update now phone not working! Please help

Discussion in 'Android Devices' started by carlton, Aug 3, 2010.

  1. carlton

    carlton Member
    Thread Starter
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    May 26, 2010
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    Hi
    I was asked to update to froyo ,went through the process when the phone re-booted I have no signal and get the message system error ( Force close/Wait) The phone is now trying to restart every 5 minutes very strange. I have no idea what to do next. It looks like the update has somehow caused a major problem anyone got any advice.
    Regards
    Carton:mad:
     

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  2. anoniemouse

    anoniemouse Well-Known Member
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    Jul 3, 2010
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    Button Moon
    Try removing the battery then replace it & then start up the phone, see if that helps
     
  3. carlton

    carlton Member
    Thread Starter
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    May 26, 2010
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    Tried replacing the battery still the same . When it is turned on it keeps re starting , I am on o2 but i think the phone is branded to virgin as the logo used to appear on startup could this be a problem.
     
  4. anoniemouse

    anoniemouse Well-Known Member
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    Jul 3, 2010
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    Button Moon
    Does the phone manage to start up fully so you can get to settings & try a factory reset?
     
  5. carlton

    carlton Member
    Thread Starter
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    May 26, 2010
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    Yes can get to settings. How do i get to factory settings. Will i lose my paid for apps.
    Cheers for your help
     
  6. carlton

    carlton Member
    Thread Starter
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    May 26, 2010
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    Phone seems to be in a loop of restarting .
     
  7. Steve_S_T

    Steve_S_T Well-Known Member
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    May 10, 2010
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    Got the same problem here too. I've been trying various things for a while now (including factory reset) with no success. One thing I have just noticed though is that in Settings > Applications > Manage Applications > Running > Android System is showing 0.00B. Open it up and it shows version 2.2 but not a byte of data. Phone can't seem to find WiFi, SIM card, SD card, GPSnowt at all (not surprising if there's no OS I suppose). Phone keeps re-starting every 3 - 5 minutes too. Urgent help or advice would be much appreciated.

    Thanks in advance
     
  8. carlton

    carlton Member
    Thread Starter
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    May 26, 2010
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    Yes they are the exact same symptons. Not sure what to do next other than contact htc.
     
  9. Steve_S_T

    Steve_S_T Well-Known Member
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    Ok, looks like I've cracked it now. After 4 attempts (each with increasing progress before failing) I managed to successfully install RUU_Bravo_HTC_Europe_1.15.405.3_Radio_32.30.00.28U_4.05.00.11_release_121865 over the hollow 2.2. Everything now worked again at least which was a great relief. Nevertheless I did a manual check for updates and got another download (maybe 1.15?). After this was set up I checked again and this time got offered 1.21. With that installed the phone re-booted but this time the sim card was locked. I bought an unlock code from here (cost about
     
  10. carlton

    carlton Member
    Thread Starter
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    May 26, 2010
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    Hi Steve thanks for the information.
    I rang htc today and they took me through a full reset but still no luck. I did try your suggestions, but just couldn't get any sense out of the phone. It was constantly asking to force close and wouldn't let me manually install a lower firmware.
    The phone is being picked up tomorrow so hopefully they can sort it out.
    Thank for everyones help.
    Regards
    Carlton
     
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