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Support Frozen screen

Discussion in 'Android Devices' started by STRESST, May 31, 2011.

  1. STRESST

    STRESST Newbie
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    I was having intermitent issues with the send/answer green button on my EVO, many times I cannot make a call. I tried pulling the battery off but no real improvement. Sometimes it doesnt happen while other times a few times a day.

    Today I was having issues with the entire screen, I couldnt tap on anything.

    I put the phone to sleep with the button on top of the phone, come back a few seconds later and its good.

    Any suggestions cause this is pissen me off!:mad: Thanks in advance!
     

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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
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    first off welcome to the forums!!!!!
    have you tried to do a soft reset (power off then wait 10 sec and reboot)? if that does not work then unfortunately you may have to do a hard reset.
     
  3. tube517

    tube517 Android Expert
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    Have you tried clearing the cache? Use an app like 1 tap cleaner (free version) to clean up all the cache on your phone.
     
  4. alextop30

    alextop30 Android Expert
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    if problems persist after the two suggestions above try factory reset - dont install any apps and see if the problem continues - if it does than there must be something defective with the evo, it should not be freezing this way. It could be a faulty app is what I am thinking.
     
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  5. STRESST

    STRESST Newbie
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    Is there a way to reset w/o losing my contact's and apps? ( I dont have any pics, video's, music, etc that I care about!)
     
  6. IAmSixNine

    IAmSixNine Well-Known Member
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    Look for a good back up application. I use MyBackUp Pro.
    I use it to back up SMS, MMS, Contacts, Calendar, Call logs and Book marks.
    It has the ability to back up apps but i dont use it for that. Sometimes that casues more problems then its worth.
    I also use this to back up and restore across different devices. For example when i would go from my EVO to EPIC.
    Back up the personal info, hard reset / wipe and try that.
    Usually when the touch screen fails its a hardware issue, but its also permanent.
    With yours being intermitent and temporarily fixed by powering off or sleeping, my guess is it might be a software glitch.
    More testing is needed to be completely sure though.
     
  7. STRESST

    STRESST Newbie
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    Thanks for the reply's!
     
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