Hello! I apologize in advance if this is the wrong thread to be asking this. I recently bought a K7 off of craigslist. When trying to factory reset it I hit the FRP and am now stuck. Here is what I tried so far: 1. Bypass by going to settings and adding a new user. We managed to get to settings (I could not get the "dual pane" or overview to work to run the apk) yet we managed to get to settings once. Once there I could not find any "users" button to add one too. 2. Flashing the phone. Now I'm not 100% certain I know what that means. Basically overwriting everything stored in the flash memory with new data? We attempted this with the samsung flash tool. I could not find the correct kdz file for this phone. We tried using one for an LGG4 (against googles advice) Yet only got an error message with that.