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Full screen tutorial message doesn't go away

Discussion in 'Android Devices' started by Eegxeta, Nov 1, 2018.

  1. Eegxeta

    Eegxeta Newbie
    Thread Starter

    This message pops up with every app that hides the nav bar.

    https://drive.google.com/open?id=1IqGylauO1hWd2Y1VrID_MmzlweGqgBC_

    The problem I'm having is I can't make it go away. Of course since I'm unable to confirm, ok or whatever that message it continues to show up. I need a way to change whatever system value that makes this message appear the first time you launch an app that hides the nav bar.
     

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  2. Eegxeta

    Eegxeta Newbie
    Thread Starter

    Is there some setting I can change or a file I can edit to make that stop showing up?
     
  3. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator

  4. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator

    Also, perhaps your have your nav bar to auto hide itself. Go to Display settings, nav bar and toggle that option off so that the nav bar is always present
     
  5. JAy3001

    JAy3001 Android Expert

    Also, perform a screenshot of your homepage with the popup on so we can see exactly your setup.
     
  6. Eegxeta

    Eegxeta Newbie
    Thread Starter

    Nope didn't work. Worth a shot though.

    I'm not seeing an option to turn off/on auto hide.


    The link on the first post is for a picture that shows the message. To clarify it isn't a pop up. It is a tutorial message that explains where the nav bar is hidden that shows up the first time you launch a full screen app that hides the nav bar, ie games. The problem isn't that it is showing up, the problem is there is no apparent way to confirm, ok or whatever your supposed to do to acknowledge the message to make it go away (I have tried everything I can think of including a Bluetooth keyboard). Because I'm unable to acknowledge the message it continues to believe that I am launching a full screen app that hides the nav bar for the first time so the message shows up.
     
  7. JAy3001

    JAy3001 Android Expert

    Are you using the Samsungs game tools feature? The notification I see on your image does not match what I would see when using the full screen mode.

    Even if I reset the Game Tools app data back to default I do not see that notification on my S8+.
     

    Attached Files:

  8. Eegxeta

    Eegxeta Newbie
    Thread Starter

    You would have to factory reset the phone to make it appear. I'm certain that this message is from android itself as a similar message appeared on my LG, which has android v7.0, the first time I launched a app that hide the nav bar. The message screen itself doesn't seem to accept any input however I can make the nav bar appear if I swipe down from the top to reveal and interact with and return to the home screen directly by pressing where the home button would be if it wasn't hidden. So when this appears I'm not locked out of the phone just the app. I would also like to note that if I run the app in split screen the message doesn't appear, which makes sense given that it isn't running in full screen.

    I've been looking for the developer options to see if there is some setting in there that could help, but I've been unable to find them.
     
    #8 Eegxeta, Nov 4, 2018
    Last edited: Nov 4, 2018
  9. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator

    Just curious, when that message appears, and your nav bar disappears, what happens if you swipe up from where your nav bar should be?
     
  10. Eegxeta

    Eegxeta Newbie
    Thread Starter

  11. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator

    crap.
    Just throwing this out there now, what would happen if you cleared the data and cache from your launcher application? It may clear some of your other launcher settings but perhaps worth a try just short of a factory reset?
     
  12. Eegxeta

    Eegxeta Newbie
    Thread Starter

    I've tried doing a full factory reset that didn't work. I'm not using a launcher application.
     
  13. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator

    I meant your built in launcher. eg, my stock launcher is called, "Home"
    Capture+_2018-11-04-09-21-29.png

    vs my 3rd party launcher called, "Nova Launcher"
    Capture+_2018-11-04-09-21-41.png

    But if a factory reset didn't help, I'm not sure what to do. I wish I had your device to tinker with it and find the solution :(
     
  14. Eegxeta

    Eegxeta Newbie
    Thread Starter

    So what is the propose of a launcher exactly? Is it what the phone uses to launch all apps or just for games?
     
  15. Eegxeta

    Eegxeta Newbie
    Thread Starter

    I figured out what exactly is going on the message requires you to swipe from the bottom of the screen, however rather than that message being bugged the problem is that the action swiping from the bottom of the screen to reveal the nav bar is not working or possibly disabled somehow. One of the first things I found is that swiping up on the home screen shows all apps that could be for whatever reason interfering with the revealing the nav bar or swiping up to reveal the nav bar could be disabled somehow and for some reason it is disabled by default.
     
  16. Dannydet

    Dannydet Extreme Android User

    The launcher let's you choose how you want your home screen to look like, from icon personalize, to shortcuts.
     
    Mikestony likes this.
  17. Eegxeta

    Eegxeta Newbie
    Thread Starter

    Well whatever launcher I have is the default one that comes with the SM-G950FD I don't know what it is.
     
  18. Eegxeta

    Eegxeta Newbie
    Thread Starter

    I figured out the problem. It is a bug from the android 8.0 update. It is the only thing that makes sense because this problem didn't occur until after I had gotten the phone back after sending it off for unrelated reasons. If I could revert it back to version 7.0 I think the problem would be fixed.
     
    #18 Eegxeta, Nov 14, 2018
    Last edited: Nov 14, 2018
    Mikestony likes this.
  19. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator

    factory reset? :shudder: o_O
     
  20. Eegxeta

    Eegxeta Newbie
    Thread Starter

    Yeah no tried that if factory resetting reverted the version I wouldn't be having this problem.
     
  21. Eegxeta

    Eegxeta Newbie
    Thread Starter

    Does anyone know how I could revert the version of Android on the phone?
     
  22. KBU2

    KBU2 Android Expert

    .
     
    #22 KBU2, Nov 15, 2018
    Last edited: Nov 16, 2018
  23. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator

    The only way I know, is to flash an older firmware with ODIN.
    Now, I seem to recall that doing that may not be recommended, but I'm a little cloudy on that.
    I don't know if @Jfalls63 or @JAy3001 may know about that :)
     
  24. Jfalls63

    Jfalls63 Android Expert

    Not sure if you can downgrade Android version. Usually if you try flashing with Odin, you need the current version that is on the phone or newer. If you try and it doesn't work, you get a SW REV CHECK FAIL and the phone will reboot back into the current system.
    Haven't owned a Samsung since the S5 and was totally lost trying to find the app drawer on a coworker's S8.
     
    Mikestony likes this.
  25. Eegxeta

    Eegxeta Newbie
    Thread Starter

    Oh well something just isn't right about the digitizer it had always felt off, but wasn't able to confirm it until got to compare it to another S8. So I'm returning the device. I very much appreciate all your help.
     
    Mikestony and Jfalls63 like this.

Samsung Galaxy S8 Forum

The Samsung Galaxy S8 release date was April 2017. Features and Specs include a 5.8" inch screen, 12MP camera, 4GB RAM, Exynos 8895 processor, and 3000mAh battery.

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