To all who either want to do a true factory reset...or you are stuck in a bootloop/can't get past LG logo...and realize that lg mobile support tool never works...i finally got a method together. Will post detailed step by step instructions w. Screenshots when i get home. Hope this helps many of you.
So, at this point my phone wouldnt boot past LG logo, and even in the past i was unable to do a true factory restore,
including system apps/data and the stock sprint apps..anyway this is how i was able to.
A- Find stock firmware, many ways of doing this, there are firmware files floating around...
, the mobile support tool actually does download the firmware but won't load it to phone
(don't know why, many have had this issue, something to do with lg server), so for those
of you who have unsucessfully used the mobile support tool to restore, go to c:\programdata\LG\LGMOBILEAX\PHONE\
(FOLDER IS HIDDEN, SO MAKE SURE YOU HAVE SHOW HIDDEN FILES ENABLED.
B- This software tool, will automaticlaly download the recent stock firmware, once you enter phone model and S/n
download link: https://dl.dropbox.com/u/65761686/Original LG Firmware.exe
(original source http://forum.xda-developers.com/showthread.php?t=1073827)
c- The option i find most useful...b/c it has other uses/ available for any LG phone...
http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=12345678910
(REPLACE ESN=12345678910 W/ YOUR PHONES ESN HEX. PRIOR TO PRESSING ENTER)
PAGE SHOULD LOAD W/ TWO LINKS, BUT TO BE SAFE + TO GET MORE NECESSARY PHONE INFO, RIGHT CLICK ANYWHERE BLANK
AND LEFT CLICK ON VIEW SOURCE.
**I SUGGEST TAKING A PRINT SCREEN OF THE SOURCE.**
NOW ID ASSUME ALL OF OUR PHONES ARE GOING TO HAVE THE SAME FIRMWARE LINK WHICH YOU'LL SEE AS:
http://csmg.lgmobile.com:9002/swdata/WEBSW/LGLS840/ASPRTN/LS840ZVD_02/LS840ZVD_02.SD_02.P25002.cab
(DIRECT DOWNLOAD LINK TO 225 mb FIRMWARE .CAB)
BEFORE MOVING ON, I SUGGEST UNINSTALLING ALL LG MOBILE TOOLS, ALL LG DRIVERS, AND REINSTALLING.
ALSO MAKE SURE YOU HAVE ADB INSTALLED. ALSO DOWNLOAD AND INSTALL MSXML 4.0 PARSER : https://dl.dropbox.com/u/65761686/msxml.msi
AND EVEN THOUGH YOU HAVE YOUR DRIVERS INSTALLED, DOWNLOAD THIS ZIP I COMPILED: https://dl.dropbox.com/u/65761686/LGDRIVERS.ZIP
AND SEPARATELY INSTALL ALL 3 DRIVERS. (THIS MAY NOT BE NEEDED, BUT I DONT HAVE TIME TO TEST), CAN'T HURT.
Now that you have your firmware.cab...
Download LG Utils: https://dl.dropbox.com/u/65761686/LG-Utils-kp500_ks360.rar
unzip, and cut/paste your firmware.bin in the extracted folder.
1- Right click KP500-UTILS-EN, Run as Administrator ((***Disable antivirus prior to starting**))
2- Choose option j- fLASH WITH ASSIST.
3- foLLOW ALL PROMPTS , aNY INFO IT MAY ASK FOR IS EITHER FROM YOUR PAGE SOURCE EARLIER (WHICH IS BASIC
PHONE INFO ANYWAY), WHEN IT ASKS FOR THE FILE LOCATION OF YOUR CAB, ENTER WHEREVER YOU EXTRACTED THE lgUTILS AND
PASTED THE FIRMWARE.CAB (LS840ZVD_02.SD_02.P250 )
4- You should be launched into the mobile support tool, but automatically should start updating...To begin you do
need to be in download mode, battery pull, unplug, battery insert, vol + and PWR together, halfway through the flash
the tool will give you an error and its all in ??? ??? ???'s, (for me at least),.
5- At this point, you pull battery and try a normal boot, clicking the restart button, to allow the flash to continue
it will then automatically reboot into download mode again, then finally reboot into your freshly installed stock
viper 4g lte.
***here's the deal...I had been trying numerous methods, KDZ FW updater, modifying hosts files, using Small HTTP, WIndows Enable
therefore, I'm 99.9% sure all that was necessary were these steps, if anyone runs into problems, they may need to be running
windows enabler, MULTIPLE DRIVERS, hopefully this guick guide im writing at 3 am is precise enough, will fine tune soon***
good luck all., don't hesitate to let me know if you run into issues.
So, at this point my phone wouldnt boot past LG logo, and even in the past i was unable to do a true factory restore,
including system apps/data and the stock sprint apps..anyway this is how i was able to.
A- Find stock firmware, many ways of doing this, there are firmware files floating around...
, the mobile support tool actually does download the firmware but won't load it to phone
(don't know why, many have had this issue, something to do with lg server), so for those
of you who have unsucessfully used the mobile support tool to restore, go to c:\programdata\LG\LGMOBILEAX\PHONE\
(FOLDER IS HIDDEN, SO MAKE SURE YOU HAVE SHOW HIDDEN FILES ENABLED.
B- This software tool, will automaticlaly download the recent stock firmware, once you enter phone model and S/n
download link: https://dl.dropbox.com/u/65761686/Original LG Firmware.exe
(original source http://forum.xda-developers.com/showthread.php?t=1073827)
c- The option i find most useful...b/c it has other uses/ available for any LG phone...
http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=12345678910
(REPLACE ESN=12345678910 W/ YOUR PHONES ESN HEX. PRIOR TO PRESSING ENTER)
PAGE SHOULD LOAD W/ TWO LINKS, BUT TO BE SAFE + TO GET MORE NECESSARY PHONE INFO, RIGHT CLICK ANYWHERE BLANK
AND LEFT CLICK ON VIEW SOURCE.
**I SUGGEST TAKING A PRINT SCREEN OF THE SOURCE.**
NOW ID ASSUME ALL OF OUR PHONES ARE GOING TO HAVE THE SAME FIRMWARE LINK WHICH YOU'LL SEE AS:
http://csmg.lgmobile.com:9002/swdata/WEBSW/LGLS840/ASPRTN/LS840ZVD_02/LS840ZVD_02.SD_02.P25002.cab
(DIRECT DOWNLOAD LINK TO 225 mb FIRMWARE .CAB)
BEFORE MOVING ON, I SUGGEST UNINSTALLING ALL LG MOBILE TOOLS, ALL LG DRIVERS, AND REINSTALLING.
ALSO MAKE SURE YOU HAVE ADB INSTALLED. ALSO DOWNLOAD AND INSTALL MSXML 4.0 PARSER : https://dl.dropbox.com/u/65761686/msxml.msi
AND EVEN THOUGH YOU HAVE YOUR DRIVERS INSTALLED, DOWNLOAD THIS ZIP I COMPILED: https://dl.dropbox.com/u/65761686/LGDRIVERS.ZIP
AND SEPARATELY INSTALL ALL 3 DRIVERS. (THIS MAY NOT BE NEEDED, BUT I DONT HAVE TIME TO TEST), CAN'T HURT.
Now that you have your firmware.cab...
Download LG Utils: https://dl.dropbox.com/u/65761686/LG-Utils-kp500_ks360.rar
unzip, and cut/paste your firmware.bin in the extracted folder.
1- Right click KP500-UTILS-EN, Run as Administrator ((***Disable antivirus prior to starting**))
2- Choose option j- fLASH WITH ASSIST.
3- foLLOW ALL PROMPTS , aNY INFO IT MAY ASK FOR IS EITHER FROM YOUR PAGE SOURCE EARLIER (WHICH IS BASIC
PHONE INFO ANYWAY), WHEN IT ASKS FOR THE FILE LOCATION OF YOUR CAB, ENTER WHEREVER YOU EXTRACTED THE lgUTILS AND
PASTED THE FIRMWARE.CAB (LS840ZVD_02.SD_02.P250 )
4- You should be launched into the mobile support tool, but automatically should start updating...To begin you do
need to be in download mode, battery pull, unplug, battery insert, vol + and PWR together, halfway through the flash
the tool will give you an error and its all in ??? ??? ???'s, (for me at least),.
5- At this point, you pull battery and try a normal boot, clicking the restart button, to allow the flash to continue
it will then automatically reboot into download mode again, then finally reboot into your freshly installed stock
viper 4g lte.
***here's the deal...I had been trying numerous methods, KDZ FW updater, modifying hosts files, using Small HTTP, WIndows Enable
therefore, I'm 99.9% sure all that was necessary were these steps, if anyone runs into problems, they may need to be running
windows enabler, MULTIPLE DRIVERS, hopefully this guick guide im writing at 3 am is precise enough, will fine tune soon***
good luck all., don't hesitate to let me know if you run into issues.