Actually the rep in the store I frequently visit is fairly level headed. I think she is a student that just works on weekends but unlike most of the reps with an iq of [insulting number left out] she knows what she knows and doesn't bother to try to make stuff up to fill in the areas she doesn't know. Unfortunately she doesn't know the release date. Oh well.

 

my gosh are they so misinformred! I was asking about the 3D last week and this girl said "its not good we had training on it and it's just like the evo but in 3D" I thought ummmm ok. Then she went to say "you can buy the nexus s it's alot better i like it" I went ahead and asked "so the evo 3d is just like the evo there's nothing different besides that it's in 3d?" and she said "yea that's the only difference" I figured I leave the poor girl alone and not grill her. She was being a little snobby and little did she know she was talking to someone that knows android and their phones really well. I was going back and forth between engaging with her on the specs, bigger batter, gingerbread, and sense 3.0 but I thought eh I'll just leave it alone. It was really irritating though! Basic principle you learn in college. Don't ever assum you're smarter than your audience. She could have used that! I just hope she doesnt give those dumb lines to someone else and they believe it.

 

Sounds like a sale's tactic. Downplay pending release in order to sell what's on the floor right now.(even in my thirties I still have problems knowing when to use sale vs sell).
My experience with the rep was me calling and asking about the release date and if they are doing preorder sales. Dude had no energy in his voice and basically acted as if I was bothering him. Either way his answer was I have no idea and no. What kind of customer service response is 'I have no idea'? I just hung up in his face before I said a few choice words.

 

i have a similar rep story to cyiaphone. i talked to 2 reps on customer care while asking about my account, i asked one about the evo 3d. at first she said they didn't have any info then she said that its the same as the evo. i said ummm are you sure about that? she said shes going to ask someone else and a guy comes on and says "yes its the same phone with a little bit faster processing and that you can get a software upgrade for the evo and they will be the same" i told them how thats impossible, laughed my ass off, called out how stupid they are, and hung up lol

 

Yeah, not surprising that they are so misinformed if they haven't had training on it...however, hope you weren't too mean or vulgar or anything, as those kinds of things typically end up getting noted on your account. May not ever lead to anything, but may be read by the next rep that you call in and talk to...which can lead to them being less inclined to work with you.

 

My buddy said that a rep he talked to (American) didn't know that it would record video in 3d. This is the same rep that told him that she expected the release to be in early to mid June

 

oh no i wasn't too bad lol. i pretty much told them to compare the specs that are on sprint.com(which they said there were none yet)to the evo and that they have no idea what they are talking about at all.

 

lmao!!!

 

lol...true 3D.

You should have asked if the G2X had holographic projectors because obviously the Evo 3D does not, because it isn't "true HD."