Just sat on hold for 20 minutes with HTC and I asked CSR James if they were aware of issues with the silent call / loss of sound bug, and he stated when asked specifically that they were "aware of issues with the device after the update" and further he said yes when I asked specifically about the silent call issue. He said also that they are not aware of the 50% time without bug, and I asked him about the music player not showing various artist cd's under albums as one cd and he said that they were not aware of that. I asked him, since verizon is sending me a refurb, if I should replace my device or stick with what I have and see if they fix it and he advised me to stick with the one I have. Interesting. Sorry if someone has already posted any information about this in another thread.