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Support Galaxy 10.1 tablet won't reset

Discussion in 'Android Devices' started by kybil, Oct 23, 2012.

  1. kybil

    kybil Lurker
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    I have a Galaxy 10.1 tablet. It started doing a firmware update last night, this morning when I checked it there was a blank screen, I tried re-starting a few times and it was stuck at the Samsung startup screen.
    I then tried to do a factory reset using the volume/start buttons, now it is still stuck on a blank screen???
    Please help.
     

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  2. bfksc

    bfksc Android Expert
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    Try restarting but instead of just holding it for a couple of seconds to turn it on, hold the Power button down for 15-20 seconds even if the screen turns on, keep holding it down.

    If that doesn't resolve the issue, then you will need to try resetting it via the Bootloader Menu and doing a wipe system/factory reset from the Recovery.
     

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