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Galaxy Nexus Watering Hole

Discussion in 'Off Topic' started by BabyBlues, Dec 6, 2011.

  1. HanSolo

    HanSolo Android Expert
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    Ugh. Why is it that customer service, EVERYWHERE, completely sucks?

    I am paranoid about this thing getting stolen, because UPS blows and they leave your stuff on porches no matter what. They don't even wait to get someone to answer the door. They just ring the doorbell and walk away as quickly as possible, with your package left behind.

    So I get in a chat with someone from Amazon, and they assure me that they can send a message to UPS to deliver it tomorrow "in the day". I specifically ask "What does 'in the day' mean, exactly? Before what time?"

    I am told "It will be delivered before noon."

    "Before noon? For sure?"

    "Yes, no doubt about it. Do you want me to tell them to do that?"

    "Yes, please."

    "Great."

    Then I get an email confirmation a second after I log off, and it says

    "Dear Ben, I am writing to follow up on our chat conversation.

    I have sent a request to UPS to have them deliver the Stylus under Order ID: ###-####-###-##-## tomorrow by 12 Noon or before 6 PM.

    I hope this helps and we look forward to seeing you again.

    Best regards,
    Leon Preston."

    By 12 Noon or before 6pm?

    What the hell does that mean?

    So yeah, we know you close at 5pm. We will try and get it there by 6pm.

    Ugh.

    What the hell is wrong with these idiots. Why can't they just say the truth? For freaking once?
     

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  2. mikedt

    mikedt 你好
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    Amazon sends stuff by courier? I thought they're using drones now.
     
  3. recDNA

    recDNA Android Enthusiast
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  4. Steven58

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    not bees. Borg drones
     
  5. halon

    halon hakuna matata
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    Ernest Borgnine?
     
  6. BabyBlues

    BabyBlues Trouble Just Finds Me!
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    Ummmm, help? I wasn't paying attention and accepted the OTA and now I'm stuck in TWRP. Tried restoring backup but won't take. What now?
     
  7. breadnatty08

    breadnatty08 pain rustique
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    Are you still on a Gnex?
     
  8. BabyBlues

    BabyBlues Trouble Just Finds Me!
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    Oops, no. Went to the G2 on Tmobile. I know some people here are on it. The root forum is dead for my phone.
     
  9. BabyBlues

    BabyBlues Trouble Just Finds Me!
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    FIXED!!! Someone at XDA posted the solution. Thankfully TWRP has the terminal command option and I now just have to set up my phone again. Yuck.
     
  10. The_Chief

    The_Chief Accept no imitations!
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  11. BabyBlues

    BabyBlues Trouble Just Finds Me!
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    Something like that...sleep depravation. I am dog sitting this week and as cute as this one is she is a lot of work.
     
  12. HanSolo

    HanSolo Android Expert
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    Ugh freaking idiots!!!

    Of course the tracking info says "delivered - left on outside porch"

    Left on an outside porch of a business, in the middle of a not-so-great part of town, where homeless people always sleep on business porches in the night??

    IDIOTS.

    Of course it's gone and now I'm on a chat with another idiot CSR who says they aren't responsible because it's a 3rd party seller (the dumb idiots at Adonit), blah blah blah.

    I hate Amazon almost as much as I hate Best Buy.
     
  13. Stigy

    Stigy Some say...
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    I'd skip Amazon and call USPS directly - that is their fault.

    But yeah Amazon uses Lasership as their courier service now and I really like them. I get stuff that has two day shipping, the next day. Amazon Prime is some of the best money I spend all year.
     
  14. HanSolo

    HanSolo Android Expert
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    I chose Amazon Prime 2-day shipping, and it was delivered a day early, too. But it was stolen despite my warnings.

    And it was UPS. They always just knock on the door and run away. They are totally incompetent.

    These idiots at Amazon are too. I'm still talking to them.
     
  15. HanSolo

    HanSolo Android Expert
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    Hmmm. This whole Amazon fiasco took a weird turn.

    I was on the chat with a supervisor, asking for a refund, telling them that they lied to me about changing the delivery, etc., telling them that they need to do something about this, blah blah blah. (I was firm but not really too rude.)

    They agreed to issue me a refund that would take effect in the next 24 to 48 hours, plus a $35 credit towards the purchase of anything sold by Amazon directly. Okay, fine, whatever.

    As I'm on the chat, I figure I should cover all my bases and I ask an assistant if she can check with the other offices in the building to see if they got it (on hindsight, this probably would have been a good thing to try before contacting Amazon).

    So yes, someone else got it and was going to drop it off to me when they got the chance.

    So I sincerely apologized to the CSR. They offered to still give me the $35 credit, for some reason, which I of course refused and apologized profusely for my idiocy.

    UPS are still idiots though. :smokingsomb:
     
  16. Steven58

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    You can start by asking in the right section? (Steven runs for his life.. from the fury that hell hathno.)
     
  17. Unforgiven

    Unforgiven ...eschew obfuscation...
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    Post moved to Purgatory :vroam:
     
  18. halon

    halon hakuna matata
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    I hate being so indecisive. My app went thru on a town house. I'm still not sure if I should take it?
     
  19. BabyBlues

    BabyBlues Trouble Just Finds Me!
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    Is it what you want or did you just want to see what happened?
     
  20. halon

    halon hakuna matata
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    Both! :D
     
  21. breadnatty08

    breadnatty08 pain rustique
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    That sucks, Han :(
    Our sorta problem here is that UPS and Fedex can't get into our apartment building so you just get one of those notices for it and HAVE to be here when they deliver. If I'm ever given the option, I go for USPS who can get in and leave the box in the doorway. Never had an issue since (don't know everyone in the building but I've seen boxes sit for days, so I think it's pretty safe).
    Did notice by the holidays when folks are buying a lot of stuff that it'd often be left outside. We never had things go missing, but maybe it was just good luck?
     
  22. jhawkkw

    jhawkkw Chinchillin'
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    I have the same issue and can't be home when they get to deliver. I always just have them ship to my parents house though it's a 30 drive to go pick anything up.
     
  23. breadnatty08

    breadnatty08 pain rustique
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    At my old job, I'd have everything shipped there. Unfortunately, don't have that luxury any longer.
     
  24. Kaat72

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    In my street we 'sort of' know each other. Some others order online regularly and some are elderly. We cover each other. Even got an older neighbour gent across the street signing for delivery, even though we told him that may not really be the smartest thing to do. The courier leaves a note in our mailbox, telling me where to go to. Ha, we're even on first name level with the couriers ;):D:eek:
     
  25. HanSolo

    HanSolo Android Expert
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    Yeah, I've always had terrible trouble with UPS. I would rather have it Fed-Ex'd, because if I'm not there, they will leave a notice and I can just go by and pick it up.

    But the primary reason I prefer FedEx is because they're smarter with common sense. If they are delivering to a business, they know they have to be there by 4pm the latest.

    UPS doesn't care. If it's a business and it's 8 at night, they will just knock on the door, leave the package on the porch, and walk away. They know it's not going to last the night (depending on the neighborhood). They just don't care; they want to finish their route and get home.

    The only reason this didn't end in disaster is because one of our business neighbors was staying late, saw the truck come and go, and knew to grab it and hold it for us til the morning. If he had gone home on time, it would have been stolen for sure; we have homeless people that sleep in the archway of our building from some time later in the night to about 7am, when the first workers arrive.
     

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