Ok well i checked the dates and looks like people are keeping up on this thread. so far i've been through about 20 attempts at all the above mentioned procedures. What had happened in my situation is this. i started my day with about 20% battery life (this was yesterday) i got to my office and plugged it into my laptop for about an hour and a half, this where my phone started acting funny.... i was using my gps and im sure a few other background programs, and when i would tap the power button to lock my phone it would go dark like it supposed to but then wouldn't spring back to life after tapping it again, however if i were to plug it into a charger (my car charger which is verizon same as my phone.) the screen would come back and it would work fine until i had tapped the power button again to lock it. Later on that day it died and of course wouldn't turn back on. so here i am now. One of the cords i am using is a usb cable when i plug that one into either my pc/laptop/wall adapter the same thing happens which is, I get the white battery with the lightning Bolt which then changes to just a solid white battery, fades to black, and continues in this rotation. so after my failed attempts with this cord i took it to a verizon store the same one where i had purchased the phone, they had a charger there, he plugged it in and held the buttons down and got the green android screen with a big START button and an arrow pointing towards the power button, under the android dude it said downloading it dd NOT allow us to select any options even the start thingy that was there. I didnt want to waste anymore of their time so i bought the same exact charger they were using (brand new though DUH!). so what happens when i use my brand new charger? well i ONLY get the solid white battery with a BLack background for about a half a second then it fades to black and doesn't show a battery of any sort until i unplug and re-plug. i'm lost frustrated and miserable am i doing the steps wrong? should i let it charge for a longer time? oh and i'm getting no LED light what so ever. Please help me I really need this phone for work.