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Support Galaxy Note 10.0 won't update Samsung Apps

Discussion in 'Android Devices' started by Joanne19, Dec 31, 2012.

  1. Joanne19

    Joanne19 Lurker
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    hi
    I have just purchased a Galaxy Note Model GT-N8000 Android Version 4.0.4
    The problem is it keeps telling me it needs to update my Samsung account and a Samsung Apps update is available.
    I click ok and it doesn't seem to update because the next time I try to open Samsung apps I get the same message
    I went to Samsung support and it advised to go to Settings and check the box allowing installation of non-market apps which I did, but still; every time I try to open a Samsung app I get the message again
    Can someone please help?[​IMG]
     

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  2. Szadzik

    Szadzik Extreme Android User
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    Settings<Application Manager> All> Samsung Apps> Clear Data and Force Shutdown.

    Open Samsung Apps again and see what happens.
     
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  3. Joanne19

    Joanne19 Lurker
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    Hi there Szadzik
    Thanks for your help
    I followed your instructions, cleared data, force closed and disabled Samsung Apps, restarted and enabled, still not working, switched off wifi and actually was then able to update Samsung account using 3G, turned wi-fi back on, went to account.samsung.com and signed in there
    Back on the device I was finally able to open Samsung Apps so everything is now running perfectly
    Thank you very much for taking the time to help a newbie like me
     
  4. Szadzik

    Szadzik Extreme Android User
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    Happy to have helped :). That is what we are here.
     

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