Help Galaxy Note 10.1 GT-N8010 Dead and No USB Connection.

[Nasho23]

I have been given a Galaxy Note 10.1 GT-N8010 which is NOT WORKING.
I cannot get the Recovery Menu to do anything.
It will not go to Safe Mode.
It will go to Download Mode.
Before I can consider A Recovery, I need to be able to connect to my PC, where Ihave KIES & ODIN, Etc.
My PC and my Laptop will not recognise the USB Connection.
My PC has the necessary Drivers Installed.
The Cable and Charge Port are in good condition.
I have measured the Disconnected Battery Voltage at 4.19v.
I am not certain if it is Charging - The Battery Icon appears but the Circle on the Icon does not Rotate or do anything.
When I Power ON, it goes as far as the Samsung Logo and stops at that point.
If I Power OFF, the Screen goes Black and then the Logo reappears.

That is about the Story, so the first thing I need to fix is the USB Connection, as I would like to Recover this Unit.
Device Manger does not see the Tablet.
Has anyone had experience with no USB Connection.

Thank You in anticipation.

 

[mikedt]

I have been given a Galaxy Note 10.1 GT-N8010 which is NOT WORKING.
I cannot get the Recovery Menu to do anything.
It will not go to Safe Mode.
It will go to Download Mode.
Before I can consider A Recovery, I need to be able to connect to my PC, where Ihave KIES & ODIN, Etc.
My PC and my Laptop will not recognise the USB Connection.
My PC has the necessary Drivers Installed.
The Cable and Charge Port are in good condition.
I have measured the Disconnected Battery Voltage at 4.19v.
I am not certain if it is Charging - The Battery Icon appears but the Circle on the Icon does not Rotate or do anything.
When I Power ON, it goes as far as the Samsung Logo and stops at that point.
If I Power OFF, the Screen goes Black and then the Logo reappears.

That is about the Story, so the first thing I need to fix is the USB Connection, as I would like to Recover this Unit.
Device Manger does not see the Tablet.
Has anyone had experience with no USB Connection.

Thank You in anticipation.

From what you describe it sounds like a hardware fault on the logic-board that needs repair. It could be the USB, like a bad solder connection, or could be something else wrong?

 

[MrJavi]

Welcome to Android Forums @Nasho23

I remember reading a member on XDA whose phone would not boot was resolved by charging by type C and using a wireless charger both at the same time. Long shot but worth a try.
A Jig wouldn't work either without usb debugging enabled. I think @mikedt assignment is spot on, that its a hardware failure. If its still under warranty send it in for repair.

 

[Nasho23]

Thank You to Both of You - I did not want to hear that it was a Hardware Failure, because that is something that I am likely not to be able to fix. I am a Computer Repair Tech, but have never done much on Tablets, apart for Basic Maintenance. I will wait as someone else may have some ideas as to how to get USB working. Cheers.

 

[MrJavi]

Thank You to Both of You - I did not want to hear that it was a Hardware Failure, because that is something that I am likely not to be able to fix. I am a Computer Repair Tech, but have never done much on Tablets, apart for Basic Maintenance. I will wait as someone else may have some ideas as to how to get USB working. Cheers.

This gives instructions of whats involved tearing down the Samsung Galaxy Note 10.1.

https://www.ifixit.com/Teardown/Samsung+Galaxy+Note+10.1+Teardown/10144

 

[Nasho23]

Thank You Mr Javi - I do not think I will go this far with it - may be the Junk Bin, if I cannot get USB working. Cheers.

 

[ocnbrze]

if it can go to download mode maybe try using odin to flash a firmware. of course that is if the computer can recognize the phone or not. if not, then yeah into the junk bin it should go....lol

 

[Nasho23]

Thank You ocnbrze - I have ordered a New Charge Cable and a New Docking Port Cable. Will see if I can connect to PC then - IF NOT ?????????