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Support Galaxy Note 3 refuses to turn on after battery taken out!

Discussion in 'Android Devices' started by biigii, Dec 23, 2014.

  1. biigii

    biigii Lurker
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    Hi there,
    i am having a very unusual problem with my Galaxy Note 3. the phone was working fine without any issue until i removed the back door and took out the battery, i did this while the phone was still on. after that phone refuses to turn on. there is absolutely no life in the phone. computer doesn't recognize it either. i have replaced the battery, charge cables, tried the hard reset (holding down power, volume, home) with no success. the phone is bricked. i ordered a replacement motherboard which arrived today and fitted successfully. i did the stupidest thing and again removed the battery to insert the sim card without turning it off AGAIN!!! i was excited when my unlock code arrived quickly so i wasn't thinking what i am doing! now the second motherboard has frozen too, any solution please? removing battery while the phone is still on should not kill the motherboard should it?
     

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  2. Mikestony

    Mikestony ~30% Carbon Black ±
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    Hello and welcome!
    That is a bizarre issue! Pulling a battery while the phone is on shouldn't kill the board at all :hmmmm:
    When you say you replaced the battery, I assumed it's a new/different battery? Do the contacts on the device where the battery sits look ok?
     
  3. biigii

    biigii Lurker
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    thanks for the quick reply. yes the battery is fine, in fact i have tried several batteries. we have a phone repairer business and while i personally always try to turn the devices off before battery removal, i have disconnected battery from 100's of live phones in the past with no problem. this is my personal phone and i do not understand what has gone wrong.
     
  4. Mikestony

    Mikestony ~30% Carbon Black ±
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    Just throwing this out there, but could one of the contacts be bad on the device itself?
     
  5. Mikestony

    Mikestony ~30% Carbon Black ±
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    By the way, I thought I'd move your thread into your device forum just in case others with the Note 3 have heard of, or experienced the same issue ;)
     
  6. biigii

    biigii Lurker
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    thank you . sorry for placing the thread in an incorrect section
     
  7. Mikestony

    Mikestony ~30% Carbon Black ±
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    Oh, no need to be sorry, just trying to get your thread the best exposure possible ☺
     
  8. johnpjackson

    johnpjackson Android Enthusiast
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    Once in a while my Note 3 will not turn on after having the battery out of it for a few seconds. What seems to resolve the issue each time is to take the battery out for a longer period of time, like a minute or so. Also, sometimes I've held the power button in while the battery is removed, as well. Then, I put the battery back in and it powers up successfully. Not sure why it's flaky like that.
     
  9. Bhamilton0347

    Bhamilton0347 Member
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    I have to say hold the power button while the battery is out.
     
  10. Unforgiven

    Unforgiven OK Google
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    I had a situation with an N7 that wouldn't turn on for no apparent reason. I had to hold the power button for 3 hours (actually, probably about 60 seconds, but it felt like that long) and it came out of whatever technical coma it was in. I've seen it on other devices, maybe it will help here.
     
  11. Bhamilton0347

    Bhamilton0347 Member
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    Seems legit lol.
     

Samsung Galaxy Note 3

The Samsung Galaxy Note 3 launched in 2012 and was the company's flagship phablet. The device featured a 5.7-inch display with a 1920 x 1080 resolution, 3GB of RAM, 32GB of storage, and a 13MP main camera.

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