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Support Galaxy s3 battery problem

Discussion in 'Android Devices' started by truemeyers22, Dec 20, 2013.

  1. truemeyers22

    truemeyers22 Lurker
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    When I charge my phone all night it will appear to be at 100% then I will unplug and it will immediately drop to 20 Or lower. I ordered a new battery and put it in, it didn't do anything. I've tried different chargers but it doesn't really make a difference. Should I order a whole new phone?
     

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  2. Mikestony

    Mikestony ~30% Carbon Black ±
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    Welcome truemeyers22!!
    When you say " it will immediately drop to 20 Or lower" do you mean it will drop 20% or it will drop to 20%?
    Did this just start happening? Does the battery read 100% before unplugging, and then you see this drop?
    Are you rooted?
     
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  3. truemeyers22

    truemeyers22 Lurker
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    It will show 100% then I will see it drop to 20% and sometimes lower after unplugging it. And no I'm not rooted, I've never damaged the phone either.it's about 4 months old and the problem recently started about 1 month ago, it's highly annoying haha
     
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  4. Mikestony

    Mikestony ~30% Carbon Black ±
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    Hmm, that's odd. Seeing as tho you have tried different chargers and a battery, I would surmise your charging port or charging circuit is funky.

    Can you charge at all? Like via the computer port?

    You can also download this app to monitor the charging history overnight:
    https://play.google.com/store/apps/details?id=ccc71.bmw&hl=en

    I use that app and it is sooooo useful:)

    After a night of charging, check the history to see the charging process to see if it charges.

    Meanwhile, since you are not rooted, I'm going to move this to the general forums instead of the root forum that it is currently in....no worries....stand by:)


    Edit: done/moved :) I'll pm you
     
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  5. truemeyers22

    truemeyers22 Lurker
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    Thanks! I will download that! And yeah I usually use via usb on my macbook, it works better than my wall charger but still not to well.
     
  6. truemeyers22

    truemeyers22 Lurker
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    Should I order a new phone?
     
  7. Mikestony

    Mikestony ~30% Carbon Black ±
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    Did that app reveal anything funny? If not and it being 4 months old I would suggest that if it's a warranty thing
     
  8. funkylogik

    funkylogik share the love peeps ;)
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    When it drops to 20% like that, does the phone still die when it gets to 1%?
    As Mike says, id just get a replacement instead of trying to find the cause. Make sure you have the samsung battery in it when you return it :thumbup:
     
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  9. truemeyers22

    truemeyers22 Lurker
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    Yes it dies at 1 and if I send Verizon like my phone and battery they will send me back a new phone and battery?
     
  10. Mikestony

    Mikestony ~30% Carbon Black ±
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    A new one, not sure. I don't know how they handle that now that the phone is "older" so to speak. Maybe a refurb unless you request a new one.
     
  11. l1ld3v1lrydr

    l1ld3v1lrydr Member
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    I had this same problem only mine would drop to about 88% as soon as I would unplug it from the wall charger after charging all night. I tried a new battery, and a factory reset. Neither worked, called ATT and the tech looked over a few things and decided to have a new replacement phone sent out to me.

    Got the new phone and the first two nights the phone wouldn't charge to 100% on the new replacement battery I bought. Put the factory battery back in the phone and then I got it to charge to 100%. I still don't think my new replacement phone holds a charge like it should, but it is better than it was before.
     
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  12. javamann

    javamann Android Enthusiast
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    best thing to do(what I did) is talk to a tech person by phone who will try to fix. If he/she can't, they will send you a phone by mail and you can return yours in the same pkg.

    JM
     

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