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Support Galaxy s4 camera failed! Please help!

Discussion in 'Android Devices' started by mikeyv2009, Jul 18, 2013.

  1. mikeyv2009

    mikeyv2009 Member
    Thread Starter
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    Nov 16, 2012
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    So I went to use my camera today and a black screen popped up and then seconds after a warning box appeared and said camera failed! I did a soft boot and factory reset and nothing will fix it! I'm over my 15 day trial period so I can't take it back. Anyone else experience this or have possible fixes?!?!
     

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  2. SebaKL

    SebaKL Well-Known Member
    113

    Oct 4, 2011
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    Interactive Designer/Developer
    Kuala Lumpur, Malaysia
    Try connecting to kies, see if there is any firmware upgrade. But from what I read on xda while ago, most who suffered that, had to send their device to claim warranty.
     
  3. Podivin

    Podivin Well-Known Member
    213

    Nov 29, 2009
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    Jacksonville, Fl
    I suspect it's a hardware problem, which would still put it under warranty. You could try taking it to a store for exchange, maybe you'll find a soft-hearted person there.
    What happens if you install a different camera app from the market, same problem?
     
  4. Veritas4420

    Veritas4420 Well-Known Member
    78

    Nov 18, 2009
    642
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    Garmin Tech support
    Kansas
    Do you have an SD card in your S4? I had that problem on my S2 Skyrocket and when I removed the SD card the camera worked fine.
     
  5. jj14x

    jj14x Well-Known Member
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    Mar 8, 2011
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    Are you rooted? and/or did you disable any of the Samsung apps?

    (example: If I disable s-voice, and try to enable the setting for voice control of camera, that causes the camera app to Force close)
     
  6. PotMonster

    PotMonster Well-Known Member
    38

    Apr 19, 2013
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    Male
  7. scotty001

    scotty001 Well-Known Member
    18

    Nov 20, 2010
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    UK
    I ahd the same issue 13 days into owning the S4, bog standard phone with no routing, it was a little intermittent (as faults always are when yor trying to show the phone shop) but the forward facing camera never seemed to have a problem working, I ended up asking for a replacement handset there and then as is was still within 14 days. new handset and not a problem since.

    The shop did try to say it was down to a app causing the problem till they went through all aps installed and couldn't find anything. The only camera app other than standard i had tried was snap chat but only had it on the phone for a day and removed all the associated files.
     
  8. mikeyv2009

    mikeyv2009 Member
    Thread Starter
    15

    Nov 16, 2012
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    Yes there is an sd card.. But if that doesn't fix it what else could I do since I have had the phone more than thirty days
     
  9. mrpnut

    mrpnut THE WORLD IS YOURS
    413

    Jun 1, 2011
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    trying to concur the world
    CALI
    But you still have samsung warranty for a year.
     
  10. lotus49

    lotus49 Well-Known Member
    153

    May 9, 2011
    1,513
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    Yorkshire
    Somewhat unhelpfully you don't say where you live or which carrier you use but if you lived in the UK it wouldn't make any difference what warranty you have or what the trial period is.

    The Sale of Goods Act in the UK requires that goods sold are of a "merchantable quality" that basically means that they have to meet reasonable expectations, which include not breaking in the next month. I know very little about US consumer protection laws but as mrpnut correctly points out, there is a one year warranty so you can still demand that it be fixed regardless of any trial period.
     

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