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Galaxy S4 contacts will no longer sync contact with Gmail

Discussion in 'Android Devices' started by karlhunguskable, Sep 27, 2014.

  1. karlhunguskable

    karlhunguskable Lurker
    Thread Starter

    Hello - I've been searching endlessly for a solution to a problem my wife and I are facing. We both have Samsung Galaxy S4 phones, both on Verizon and both use Google/Gmail as our main Email. My wife since February and me since April have not been able to sync our contacts.

    If a contact is entered in Gmail on PC, it does not flow to the phone and phone entered contact does not flow to our Gmail accounts. My wife went to Verizon who said it was a hardware/software issue. She contacted Google and heard nothing back so she finally replaced the phone. Same issue. She ended up replacing the phone a second time with the same results - no sync.

    My phone's screen shot is (or should be) attached.

    I have a Samsung Galaxy S4 (new out of the box from Verizon)
    Android Version 4.4.2
    Kernal Version 3.4.0

    Not sure what else is needed for someone to help.

    Thank you in advance for your help.
     

    Attached Files:



    #1 karlhunguskable, Sep 27, 2014

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  2. mikerz

    mikerz Lurker

    I have friends having the same issue. They did not save the contacts on the old HTC phone as google contacts. So they went back to the old phone and somehow saved them as google contacts but still the same problem. Can't get them to sync.
     
    #2 mikerz, Oct 2, 2014
  3. sreum

    sreum Android Enthusiast

    Try this.....
    From the home screen select the menu button..... Then select settings
    Then go to the more tab
    Then application manager
    Find the gmail app and select it.

    Then clear cache
    Clear data

    See if that helps.
     
    #3 sreum, Oct 2, 2014
  4. mikerz

    mikerz Lurker

    Thanks. What they ended up doing was using an AT&T sync tool and it worked.
     
    #4 mikerz, Oct 2, 2014

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The Samsung Galaxy S4 release date was April 2013. Features and Specs include a 5.0" inch screen, 13MP camera, 2GB RAM, Exynos 5410 Octa processor, and 2600mAh battery.

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