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General Galaxy S5 on O2 - Locked out after reset

Discussion in 'Android Devices' started by Timewarp, Jun 5, 2016.

  1. Timewarp

    Timewarp Newbie
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    Feb 15, 2011
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    I factory reset my S5 using the recovery menu to try and fix battery drain issues after upgrading to Marshmallow, however after reset it asked me to enter my Samsung account details due to "Abnormal factory reset" to prove I was the device owner.

    After entering the correct details, it then gives me the message "Processing failed" and won't continue.

    My account details are definitely correct (changing the password by one character gives a different message), and I've never logged into the phone using any other Samsung account. I've had the phone since new.

    Is there any way to regain entry? I can log into the Samsung portal on my computer.
     

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Samsung Galaxy S5

The Samsung Galaxy S5 was announced in 2014 and was the company's first flagship of the year. The device featured a 5.1-inch display with a resolution of 1920 x 1080, 2GB of RAM, 16GB of storage, and a 16MP primary rear camera.

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