Galaxy S6 doesn't recognize USB mode when plugged into machine.

[LGIT]

We received a Samsung S6 with Android 7.0 installed back from a user. We need to copy off data (voicemails/texts) but when I plug it into any PC, the PC doesn't recognize the device let alone the phone doesn't prompt a USB option. The phone charges fine via any USB cord.

Below is everything I've tried so far:
- Tried different machines
- Tried multiple different USB cables
- Enabled developer mode and turned on USB debugging as well as tried changing it to MTP and PTP USB mode.
- Installed the Samsung Drivers on multiple PC's
- Installed the Samsung Smart Switch application and "Reinstalled Drivers"
- There are no pending android updates for it

I'm out of ideas. I need the texts and voicemails (Which are saved on the internal memory)

Thoughts? Suggestions?

Thank you.

 

[bcrichster]

If all those PC's are Windows10, that's your problem.. There's a driver signature verification lockout for non MS drivers.. It's a pain but you'd have to disable the signature verification and reinstall the drivers before ya could make progress

 

[Jfalls63]

Have you looked at the hidden menu USB settings? Pull up the phones dialer keypad and enter *#0808#
Should take you to the USB menu.
MTP+ADB should be checked. This is what it looks like on S5

 

[Mikestony]

Airdroid? or something similar?
https://play.google.com/store/apps/details?id=com.sand.airdroid&hl=en_US

 

[LGIT]

If all those PC's are Windows10, that's your problem.. There's a driver signature verification lockout for non MS drivers.. It's a pain but you'd have to disable the signature verification and reinstall the drivers before ya could make progress

The computers I've tested with were a mix of Windows 7/8/10 so all of them didn't recognize.

 

[LGIT]

Have you looked at the hidden menu USB settings? Pull up the phones dialer keypad and enter *#0808#
Should take you to the USB menu.
MTP+ADB should be checked. This is what it looks like on S5

inputting that key combo in the galaxy S6 didn't do anything but I access that similar USB options when I activated the developer mode in the settings. I've already made sure it was set to MTP and or ADB

 

[LGIT]

Airdroid? or something similar?
https://play.google.com/store/apps/details?id=com.sand.airdroid&hl=en_US

The phone is using Verizon's messenger and voicemailer. So I don't think AirDroid can transfer those.

 

[mikedt]

The phone is using Verizon's messenger and voicemailer. So I don't think AirDroid can transfer those.

AFAIK Airdroid can transfer pretty much any data, as long as it's user accessible without root. But if Verizon's proprietary thing is burying it in system? Don't know. Can it be synced online through Verizon's servers, in the cloud?

 

[Jfalls63]

inputting that key combo in the galaxy S6 didn't do anything but I access that similar USB options when I activated the developer mode in the settings. I've already made sure it was set to MTP and or ADB

Didn't know you had the Verizon branded model. Verizon blocks access to hidden menu settings.

 

[bcrichster]

The phone is using Verizon's messenger and voicemailer. So I don't think AirDroid can transfer those.

Well.. That explains a lot. You have Verizon, which means your phone isn't really yours and you can't do what ya want with it... as it's so locked down, you can barely even make calls. Do yourself a favor and choose ANY CARRIER & device except Verizon's do you can properly enjoy and use your device at leisure.. Someone offered me a brand new Galaxy phone (their dime) once and I refused, kept my cheaper device that I can make custom ROMs for and do as I wish. Really tho, Verizon is NOT the Carrier or device to use if you want much Android help.. Soory but most ppl asking for help have already shot themselves in the foot by using Verizon.. You won't even get timely updates the them or even be allowed to build your own either.. I do apologized for being so blunt tho

Didn't know you had the Verizon branded model. Verizon blocks access to hidden menu settings.

Oh crap.. Down with Verizon! Lol

 

[LGIT]

AFAIK Airdroid can transfer pretty much any data, as long as it's user accessible without root. But if Verizon's proprietary thing is burying it in system? Don't know. Can it be synced online through Verizon's servers, in the cloud?

So I tried AirDroid and was able to successfully save off the voicemails I needed. Now just some solution for the text messages... Will probably screenshot it or copy/paste