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General Galaxy S6 Edge frozen - won't restart

Discussion in 'Android Devices' started by Comatose92, May 21, 2016.

?

On a scale of one to idiot, how much of an idiot am I for not backing up my data when I had a chance

  1. idiot

    2 vote(s)
    100.0%
  2. idiot

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    0.0%
  1. Comatose92

    Comatose92 Lurker
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    tl;dr - my phone froze then went black and did not restart, no amount of button combinations will restart the device, has anyone ever had this problem and fixed it by just disconnecting the battery?

    Longer story

    My Galaxy S6 Edge has been freezing and restarting lately, normally gets stuck when I'm typing or trying to do two things at once, it usually just restarts. sometimes it takes a few restarts to get going again.
    I recently upgraded to 6.0.1 and the problem did not desist.

    So, now it has frozen at 40% battery and the screen is now black and unresponsive. No amount of button combinations are working. The phone is under warranty and I can send it away to get fixed, however, I would really really like my photos and data from the phone.
    I know what you're thinking, why didn't you back up when it started happening! .. I know I screwed up..

    Anyway, my question is
    has anyone ever had this problem and was able to fix it by just disconnecting the battery from the motherboard?
    I don't want to pull it apart and void my warranty if I have no chance of it working :(

    Thanks in advance
     

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  2. Snakeyeskm

    Snakeyeskm Android Expert
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    Before you rip the phone apart, have you tried connecting the phone via USB to your PC?
     
  3. Comatose92

    Comatose92 Lurker
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    Yes, also tried 2 different USB cables.
    My current plan of attack is to wait a week and hope the battery dies on its own, then get my data off
     
  4. lunatic59

    lunatic59 Moderati ergo sum
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    I know you said button combinations weren't working, but have you tried holding the power button for 20 or 30 seconds? For phones without removable batteries, this usually simulates a battery pull.
     
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  5. Comatose92

    Comatose92 Lurker
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    It's Volume Down and Power for 7 seconds on Galaxy S6
     
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  6. lunatic59

    lunatic59 Moderati ergo sum
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    Leave it Samsung to make things 'easy'. ;) :rolleyes:
     
  7. Mikestony

    Mikestony ~30% Carbon Black ±
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    Interesting poll :D I got a chuckle out of it.

    Did the simulated pull work?
     
  8. Comatose92

    Comatose92 Lurker
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    Haha, I voted on my own poll

    No, the simulated pull doesn't work
    I assume the 'simulation' still uses software to restart the phone?
     

Samsung Galaxy S6 Edge

The Samsung Galaxy S6 Edge was released in 2015, and offered a curved display versus the standard flat panel found in the standard Galaxy S6. The device features a 5.1-inch display, 3GB of RAM, up to 128GB of storage, and a 16MP rear-facing camera.

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