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Support Galaxy S7 - Charging problem

Discussion in 'Android Devices' started by Yanfox, Aug 14, 2017.

  1. Yanfox

    Yanfox Lurker
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    My Galaxy S7 stopped charging. Charging cable is not recognized.
    This is not a cable or charger failure as they were checked with other devices.
    Other than that everything works fine.
    I saw message "Moisture detected. Check if port is dry" only once.
    But this is not my case as it happened at home during normal use.

    Is there any reset for this problem?
     

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  2. Rob

    Rob I'm tellin' mommy on you!
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    The charging port can build up moisture over time, so it could be a problem that has happened over time rather than a 1 time "dropping in toilet" kind of issue.

    Here is something that has worked for others:
    1. Get a Q-Tip and wipe charging port clean
    2. Dip another Q-Tip in rubbing alcohol
    3. Wipe charging port again with wet Q-Tip
    4. Let it dry for at least an hour
    If your phone still has battery, do this with the battery off.

    Let us know if it works!
     
    Snakeyeskm likes this.
  3. seVer

    seVer Android Expert
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    Unknown. Previous VZW Tech Support for 7 years.
    GS7 doesn't have a removable battery, so that's not an option. unless you mean powered off...
     
  4. Jasper__

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    Same situation as my previous phone. I pressed the connector to one side of the port(tried different directions) and it recognized. But once the cable or phone moves, it failed to recognize again. The port got even looser afer this. Don't recommend this unless for urgency cable connection.
    You can go to the service center to change a new port.
    Or, GS7 is Qi-enabled. It can be charged wirelessly with a wireless charger.


    Here 's the link of an awesome Qi wireless charger I sell on Amazon:
    https://www.amazon.com/dp/B073XLKWFK
     
    #4 Jasper__, Aug 23, 2017
    Last edited by a moderator: Aug 23, 2017
  5. Eva100

    Eva100 Newbie
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    Just twice in almost 9 months of use I have been unable to charge my S7 and got the moisture detected in port message... once after a longish phone chat and recently when my hands may have been slightly damp when I answered a call but I really don't think I could have really got any significant moisture in port...
    Anyway I found both times just simply restarting my phone cleared the error and my phone immediatly started to charge and has done every other time.
     
  6. Snakeyeskm

    Snakeyeskm Android Expert
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    The moisture warning really signifies an intermittent short. While this is most frequently caused by moisture, it can also be caused by loose connection or even crud in the physical connection on both sides, that is the female connector on the phone or the male connector on the cable. Changing the cable and blowing out the connector can sometimes help.
     

Samsung Galaxy S7

The Samsung Galaxy S7 was launched in 2016 and was one of two devices in the lineup. The device features a 5.1-inch display with a resolution of 2560 x 1440, 4GB of RAM, 32GB of storage, and a 12MP rear camera.

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