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Galaxy s7

Buzzwoody

Lurker
May 20, 2017
2
0
Messages by text. Every time I receive a Text from one particular Contact a Bell with a line a cross appears alongside their name and no message sound is played. As far as I can see this happens with no other Contacts and each time I get a message from them the Text sound is heard.

Tried  everything to remove Bell/ Line without success. Any help to do this much appreciated. Phone has latest update installed.
 

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