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Galaxy sy active screen went black .can't soft or factory reset .any ideas or is phone defective?

Discussion in 'Android Help' started by Android Question, Mar 9, 2016.

  1. Android Question

    Thread Starter

    Screen is black.had phone about 6 months .never had a problem.was working in dusty environment. Blue or red small light in top left corner either on or off.can answer phone but can't see....helpppp
     


  2. chanchan05

    chanchan05 The Doctor

    Sounds like hardware problem. Like the screen is broken or the connector is.
     
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