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Galaxy Tab - A will not install update

Discussion in 'Android Lounge' started by sh40674, Oct 10, 2017.

  1. sh40674

    sh40674 Lurker
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    OK so first of all, i'm VERY computer/phone/tablet illiterate. I can do whatever you guys suggest but please say it in plain, stupid english so a guy like me can understand haha.

    About 6 weeks ago we got a galaxy tab A for my 5 year old, he watches some youtube, plays a couple games and learning apps, and that's about it. It's his, never gets used for anything else. It was bought new, open box from ebay from a seller with great feedback and good feedback for this particular tablet. So i have no reason to expect i got a lemon (at least i don't think.. yet)

    So anyways here's what happens:
    I check for an update, It finds one, downloads it, gives me the options to install now, later etc.., go to install, does the restart, shows the android guy and the percentage bar for installing the update... and then usually between 1/3-1/2 way through the installation of the update it shows the dead android guy and says it has failed and to contact a samsung service center. I have no other issues with the Tab.

    I also do NOT have an SD card for it yet... does this matter?

    i have tried charging to 100 percent, keeping it plugged into the charger, power cycled quite a few times, nothing.

    thanks in advance everyone!
     

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  2. sh40674

    sh40674 Lurker
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  3. El Presidente

    El Presidente Beware The Milky Pirate!
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    How much free space do.you have on the tablet?

    I have the Tab A and found it doesn't come with much free space out of the box, and once you start installing stuff, it gets eaten very quickly.

    Have you tried sticking an SD Card in?
     
  4. sh40674

    sh40674 Lurker
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    i will check when i get home, but as of now only a few kids' apps installed. will it not update without an SD card? i can pick one up and try it. any micro sd should work, shouldn't it?
     
  5. Dannydet

    Dannydet Android Expert
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    You may just not have enough internal storage space, an SD card will not help to rectify the issue
     
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  6. mikedt

    mikedt 你好
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    Could be it's been rooted and modified. Check the Device Status in settings, and see if it's showing "Custom". Not sure if Samsung tablets use Knox or not, but if it does, check the Knox Counter status, and if it's showing 0x0 or 0x1. If it's showing the latter then it's been modified. Samsung factory updates will fail with rooted and modified devices.


    Bare in mind Ebay vendors are NOT authorized Samsung resellers
    . Quite often devices on Ebay are grey imported from somewhere like Hong Kong, maybe returns, etc, and Samsung won't honour warranty on them. So you'll need to take it up with the Ebay vendor or Ebay themselves.
     
    #6 mikedt, Oct 17, 2017
    Last edited: Oct 17, 2017
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  7. sh40674

    sh40674 Lurker
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    device status says official, there is 2.77 GB of free space.. i assume that would be enough to update? threw an sd card in there, charged to 100 percent and left it plugged in the wall.... still fails to update
     
  8. Brian706

    Brian706 I like turtles!
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    This is a bizarre issue and this may not even be the same issue you're having (not even the same model) but this is one that's pretty easy to try and won't hurt anything.

    I was searching around and found this thread:
    https://www.google.com/amp/s/forums...4310-galaxy-tab-10-1-firmware-update.html?amp

    This was the solution post in that thread:
    Other people confirmed it worked for them. It's a long shot but try it out and see if it helps.
     
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  9. sh40674

    sh40674 Lurker
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    i did shut it down about 5 times while plugged in at 100% charge before i bought an sd card for it... hell it's worth a shot though!
     
  10. sh40674

    sh40674 Lurker
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    Tried getting in recovery mode and installing the update from cache.. just says "apply_cache is deprecated"
     
  11. sh40674

    sh40674 Lurker
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    Also did a factory reset... didn't reinstall apps to save save, had almost 4gb of free space... still won't take the download. Tried powering off over and over, nothing
     
  12. James L

    James L Android Expert
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    Provide the model number please.
     
  13. sh40674

    sh40674 Lurker
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    where is that located?
     
  14. James L

    James L Android Expert
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    Settings, about, model number
     

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