Galaxy watch stopped syncing Gmail

[pemvee]

Over the last month or so I've noticed that my watch will not sync my gmail anymore. I've turned the watch off and back on again and nothing. Once in a while it works if I disconnect and reconnect using the Wearable app on my Android phone but why should I have to do that whenever I'm out and want to check email? All used to work just fine since I bought both products over a year ago. But now, very frustrating and wondering what's the point. Any help would be greatly appreciated.

 

[lunatic59]

Are you sure it's actually not syncing or simply not notifying you of new email. I have a Fossil smartwatch, so it won't be the exact same as Samsung but I found it very easy to accidentally turn off notifications rather simply dismissing the current ones.

 

[pemvee]

I don't have notifications set up because I don't need or want to be notified with each new email. But, I do want to see the most recent emails when I open the app, and I don't. Right now I see the same one from 1/08 sitting there and nothing since.

 

[lunatic59]

I'll assume you tried the obvious stuff like making sure your apps and OS are up-to-date and rebooting both the watch and your phone. Short of debugging both gmail and the wear app, it might just be easier to reset the watch.

 

[pemvee]

Nothing worked so I had to reset the watch, and now I have to redo my apps and watch face. Frustrating. And, like I mentioned before, this has been happening for the last couple of months but prior to today, I could get mail to update by turning the watch off and on or through the Wearable app. But it's never been this stubborn before. If it keeps happening, I don't know what I'll do. Thanks for trying to help.

 

[pemvee]

Update: After spending time on chat and on the phone with Samsung, it was determined that I had to send my watch in to them to be looked at. So, they sent me a UPS label, I had to pay an $80 deposit, and it's now with them to determine what's causing the problem and to fix it, assuming the cost will be reasonable.

 

[olbriar]

Thanks for the update and I hope that the repair is successful and at a reasonable cost.