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Support Getting a replacement?

Discussion in 'Android Devices' started by Marialle, Jan 7, 2012.

  1. Marialle

    Marialle Member
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    What exactly is covered under the one year warranty?

    I dropped my phone in the aquarium...if I can't get it to work, is water damage covered by the warranty? Has anyone gotten a triumph replaced after water damage?

    It was also rooted and had MIUI...hope that doesn't cause any issues. :/
     

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  2. shimdachef

    shimdachef Member
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    Just call VM up and tell them that your phone isn't working. They should send you a new one
     
  3. agentc13

    agentc13 Daleks Über Alles
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    You void any warranty by rooting your phone. You can still try to call and see if they would replace it. But seeing that you dropped it in water, I would doubt it. The one year warranty is supposed to cover manufacturing defects and the sort, not accidents you cause yourself. All that said, give them a call and see, just be truthful about what happened and all that.
     
  4. Marialle

    Marialle Member
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    Well, it took two calls but I have a replacement on the way. First guy said I couldn't get it replaced since I didn't have insurance on it. Called again and the guy spoke with his supervisor or something and turns out I can get it replaced under the one year warranty, even though I dropped it in water and it was my fault. They're also sending me a new battery and letting me keeping the old one. Crazy.
     
  5. agentc13

    agentc13 Daleks Über Alles
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    As long as you are truthful about it, there is nothing wrong with trying and seeing what they will do.

    Glad you got it sorted out. :D
     
  6. TriumphLance

    TriumphLance Android Enthusiast
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    They are pretty lenient on returns thats for sure
     
  7. marc12868

    marc12868 Android Expert
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    That's pretty cool... Although I wouldn't trust the old battery personally... Water does some nasty stuff to circuitry... That's probably the only reason they're sending you a new battery because there is no guarantee that your battery will work...
     
  8. Marialle

    Marialle Member
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    Yeah, I'm surprised they replace water damaged phones. I doubt any contract company would.
    And if the old battery works I'll keep that one as a spare. The guy said I don't have to send the battery back.
     

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