Getting annoyed with refurbs

[Justin89t]

I had my original Incredible for several months until the optical trackpad geeked out making the phone unusable.

I got a replacement that would not connect to wireless networks correctly.

It's replacement rebooted instantly, or at minimum one minute into the os loading.

IT'S replacement will not get a GPS lock. I went on a mile and a half run today and the result of the run placed me everywhere in the city... apparently I'm quite the athlete!!

So tomorrow I'm calling to get ANOTHER replacement. *sigh* I'm going to ask for a straight replacement of a different phone, I don' want to deal with upgrades or anything, I'm getting somewhat annoyed.

 

[zerocool79346]

Good luck man, I got 2 refurbs and they offered me the X but I asked to try one more Inc which happens to work, so its definitely possible that they'll offer another phone.

 

[hexon]

I wouldn't bother to ask for a different phone. I started with the D1, and I asked to be moved to the D2. I went through a few of those with problems and moved to the Incredible. 2 of those were unusable. The 3rd worked. All of them are a load of crap. Eventually you'll get one that works.

 

[jski711]

I'm on my sixth refurb...... we shall see how long this one lasts. It does get old changing everything over from phone to phone.

 

[tmarr]

What number do you guys call?

I'm on my 4th (I think...) Incredible. I bring mine into the store every time and they've never offered me a different phone. One of my Inc's came with a blown speaker, that sucked.

 

[ACD168]

1800-922-0204... option 0, then 0 again

 

[Blacklight82]

My 2nd refurb has been great so far. The 1st would reboot when using 3G.

 

[ACD168]

I've had about 5 refurbs. I think I finally got a winner!

 

[hexon]

Yeah, it took 3 attempts to get a working refurb (for the incredible at least). And I lucked out and it was an AMOLED screen.

 

[KrisPeezy]

wow you guys make me want to just deal with the problems i have with my phone (random personal info gets deleted from time to time) rather than asking vzw to give me a refurb.

 

[ACD168]

if you bought the phone with amoled... you'll get refurb with amoled... if you bought with slcd, then thats what u get... trust me it isn't a coincidence when it happens 6 times..

 

[rdlm]

I've had horrible luck with refurbs, including multiple units that don't work while still in the shop. Because of this, I only consider getting a replacement if the problem is so severe that I can't live with it until the next upgrade discount. Otherwise, the cure can be worse than the disease.

In the Driod 2 forum, one poor sole is on their 11th unit: http://androidforums.com/motorola-droid-2/223376-my-10th-phone-mail.html

 

[ericDylan]

you might want to try and see if you could get a Droid X. I love HTC and my incredible, but motorola phones tend to be much more sturdy. However, it has motoblur on it. It also has a locked bootloader and fat and clunky... wait what was my point again??

 

[socarwolverine]

On my first refurb (given to replace the eris) its been great.

 

[rjs987]

My refub is in the mail now... This thread is comforting

 

[06Stang]

I've gone through 10 already. The even sent me an LCD thinking I wouldnt notice so I'm not sure if that counts as one of the 10. I guess her intentions were good cause I kept having issues but I don't want one of those. It didnt look as good side by side with my AMOLED.

Anyway, I wouldn't switch phones unless it was for a Thunderbolt. I finally (knock on wood) got one that works very well.

 

[jamor]

I've seen a couple "I'm on my 6th, I'm on my 10th" but aside from getting shipped LCD - you guys aren't actually saying what went wrong 6-10 times.

Care to explain?

 

[06Stang]

I've seen a couple "I'm on my 6th, I'm on my 10th" but aside from getting shipped LCD - you guys aren't actually saying what went wrong 6-10 times.

Care to explain?

Obviously something was wrong if we had to go through the trouble of sending them back. But since you're so curious

1st: No Root and lots of FCs even after factory restores
2nd: Pink hue
3rd-6th: Speaker going out
7th and 8th: Earpiece went out
9th: SLCD not AMOLED
10think hue

 

[xkingofgodzx]

If you tell them you got an slcd they will take it back with that being the only thing you mention to them? thats what im worried about with getting a replacement. I really dont want slcd, i love amoled and i dont want to end up with an slcd.

 

[06Stang]

The girl at Verizon was only trying to help but she didnt ask my opinion thinking I was naive and didnt know the difference between the phones. She sent out the SLCD and I knew to check the numbers on the back since my first replacement. I saw it was the SLCD and figured I'd give it a shot. Booted both phones up and loaded a picture on both with full brightness. Colors looked vivid and amazing on the SLCD and the screen was much brighter but the blacks where a dark gray rather than black and the AMOLED looked deep and dark.

Needless to say I called Verizon and had them overnight me an AMOLED one again hoping it be better than the others. Luckily I got this most recent one (knock on wood) that seems to be running perfect. I just told them the problem with me buying an AMOLED Incredible and I was sent an SLCD. They didnt know what I was talking about and only thought there was one kind of Inc. After they looked into it they said no problem and sorry for sending me the wrong one. Easy process.

Also, keep an eye out on the back speaker cover. They've recently been changing them out. My first phones had a thin piece covering the speaker and was really easy to see through. Those speakers went out all the time for me. The more recent ones have a thicker layer over them and its harder to see through. No speaker problems at all with them.

 

[xkingofgodzx]

Ok cool what is the number difference? I will be able to tell by the screen but i want to be sure?

 

[06Stang]

Ok cool what is the number difference? I will be able to tell by the screen but i want to be sure?

ADR6300VW -AMOLED
ADR6300VW3 -SLCD


ADR6300VW2 is also there but that's the same as led but came with SD card in box