I had my original Incredible for several months until the optical trackpad geeked out making the phone unusable. I got a replacement that would not connect to wireless networks correctly. It's replacement rebooted instantly, or at minimum one minute into the os loading. IT'S replacement will not get a GPS lock. I went on a mile and a half run today and the result of the run placed me everywhere in the city... apparently I'm quite the athlete!! So tomorrow I'm calling to get ANOTHER replacement. *sigh* I'm going to ask for a straight replacement of a different phone, I don' want to deal with upgrades or anything, I'm getting somewhat annoyed.