1. Download our Official Android App: Forums for Android!

Support getting connection error for "samsung apps" and phone software updates

Discussion in 'Android Devices' started by royal23, Sep 21, 2011.

  1. royal23

    royal23 Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    47
    Joined:
    Jun 8, 2010

    Jun 8, 2010
    47
    3
    16
    hi

    used the search, but can't find anything related to my issue.
    just got my samsung galaxy S2 on monday. been using the HTC Desire before.

    my connection, either on wifi or 3G, is fine.
    but i'm getting a connection error mesage when:
    - trying to do a software update in: Settings -> about phone
    - in the samsung apps

    as for the samsung apps, there's s "1" showing, telling me there's updates. then it says "update notification - samsung apps update available. update? samsung installer utility".

    so i click OK and then for about 30 secs nothing happens and then i'm getting "error - network not available"

    what's wrong and how can i fix this? can't find any threads about this.
     

    Advertisement

  2. royal23

    royal23 Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    47
    Joined:
    Jun 8, 2010

    Jun 8, 2010
    47
    3
    16
    bump
    anyone? what can i do? factory reset and try again?
     
  3. royal23

    royal23 Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    47
    Joined:
    Jun 8, 2010

    Jun 8, 2010
    47
    3
    16
    i just did a factory reset.
    and all issues remain the same!

    so before i installed anything else, i went right into the settings and checked for update, and again it tells me that the connection fails :(

    and the samsung apps also won't allow me to update.

    basically i want to have the latest firmware, but how can i download it if it keeps telling me that the connection fails?

    for samsung apps, not sure if i ever need it. but the system update is essential :((
     
  4. Slug

    Slug Check six!
    Moderator
    Rank:
    None
    Points:
    2,043
    Posts:
    20,549
    Joined:
    Aug 1, 2009

    Aug 1, 2009
    20,549
    17,001
    2,043
    Male
    Mobile phone retail
    Inverness, UK
    Samsung don't provide OTA updates for the GS2 (yet - maybe they will in the future). The "software update" button doesn't work for anyone. Install Kies and connect your handset via USB to check for official carrier-sanctioned updates.

    I can't help with the Samsung Apps issue - I updated my own once a while back but as I don't use them I've since removed them from my system. Not sure if you need a Samsung Account or not; I already had one configured.
     
  5. royal23

    royal23 Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    47
    Joined:
    Jun 8, 2010

    Jun 8, 2010
    47
    3
    16
    thanks! via Kies it worked fine.
     

Share This Page

Loading...