I've read several posts on this issue, but not sure on the best way to tackle it. I connected to Kies last night and it completed the initial download of files (100%). It then started this "Preparing firmware upgrade components" routine and I had this going for a couple of hours then stopped it. Started Kies up this morning and it goes straight to the "Preparing firmware upgrade components" message (as I presume the initial step of downloading files is saved on my PC somewhere.) I am using a '3' dongle connection and running Windows 7. Does anyone know how long this step should take? If it's an hour or two then I'd leave it running, but if it's only a couple of minutes then something is amiss. Many thanks.