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Support GMail Activesync syncs forever

Discussion in 'Android Devices' started by amarryat, May 8, 2010.

  1. amarryat

    amarryat Well-Known Member
    Thread Starter

    Apr 18, 2010
    Is anyone else having problems with a gmail account and activesync?

    It had been working fine. A few hours ago, I kept getting errors. Finally deleted the account and recreated it, but then when it tries to sync, it just syncs forever and never finishes.

    I am only trying to sync the email, not the calendar and contacts.


  2. radworm

    radworm Well-Known Member

    Mar 23, 2010
    I was just tinkering with my settings in the Gmail App. It did the same thing for me, but seems to be working now. I think it was just a temporary glitch with there network.
  3. amarryat

    amarryat Well-Known Member
    Thread Starter

    Apr 18, 2010
    I was wondering if that is what it was, but this went on for hours for me. I'll try again and see what happens.
  4. DroidPower

    DroidPower Well-Known Member

    Nov 10, 2009
    Systems... have their own world going on. I would check settings, and remember when problems occur and your phone might start acting funky, GO TO THE " REBOOT ".

    I've had many things solved that way, especially if you never shut your phone down, its always good to reboot twice a week. I don't use GPS/Maps often, but when i do i always reboot before using my Maps/directions Application. Good Luck.
  5. Squintz82

    Squintz82 Well-Known Member

    Apr 26, 2010
    Web / Graphic Designer
    Lindenhurst, NY
    Had similar issues twice before. First time was right after the OTA update. For some reason, my ActiveSync for Gmail wouldn't work at all anymore. Kept updating forever and I never got any mail. Once I deleted the account and re-created it, it worked fine. But keep in mind the first sync it does after creating the account will take the longest.

    This also happened when Google messed with my Google account (deleted a blogger blog I had created due to spam). They had me verify my Google account with a pin before I could log back in to Adsense, Analytics, or any of my other services. During that time, my phone wouldn't sync.
  6. mas90guru

    mas90guru Well-Known Member

    May 2, 2010
    Sage MAS90 Accounting Software Consultant
    I use Google Sync on my iPhone to sync Gmail and when it works it's great. However there are periods of time when it's unreliable. Often if it goes down (or just slows) it becomes unreliable for a period of days.
  7. newandyuser

    newandyuser New Member

    Mar 21, 2011

    I MIGHT just have discovered the trick to it...

    This problems STARTS when i delete a mail from my HTC Mail Application.
    From thereon, the ActiveSync goes in a frenzy. As long as I am not deleting anything, its totally fine and the PUSH works without any random Syncs in between.

    HOW I DISCOVERED THIS (of course, learnt it the hard way):

    1. Configured the ActiveSync to be PUSH
    2. Then, I DELETED EVERYTHING on my GMAIL - probably needed to purge my past :).
    2. Sent a mail to my GMail account.
    3. The mobile device received it perfectly.
    4. Did nothing but keep watching the cell screen for random syncing - didn't happen
    5. Then, I actually received a stupid marketing email - so obviously, I DELETED it from the cell
    6. And suddenly, the Random Syncing began again.
    7. So, I logged into GMAIL, saw the inbox had only my own test mail.
    8. Went into TRASH, the marketing email was NOT there
    9. Went to ALL, there were both the emails there.
    10. Now, I selected and re-deleted this email
    11. This time around, it went to TRASH
    12. Sent myself another TEST Mail.
    13. Got PUSHED to the mobile device
    14. DID NOT delete it from the mobile device.
    15 And VOILA, we probably have a solution

    I do not know if this is an error with HTC's Mail Application or GMAIL's way of handling LABELS.

    So people struggling with this issue, please try what I did above and see if you can get rid of random syncing.

    I suggest moving the emails that you wanna delete right away into some other folder on the HTC Mail App. Then, whenever you get online, delete them from there.

    Again, we can only request HTC and Google to sort this out - it was a pity that none of the support teams did anything about this issue.



    After tinkering around more the whole night (instead of sleeping), I found that HTC Mail has issues with GMAIL labels. i installed SMS BACKUP +, which in turn created a label called SMS Backup, it put in some sms there in form of an email and guess what the continuous syncing started again. So, I removed all the LABELS AGAIN, 2 mins. later the random syncing stopped...

    which makes me wonder "WTF is going on?" lol


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