So I have received my 5th X for replacement and it comes out of the box with a screen defect.. I call Verizon and tell them what happened. Now, keep in mind my 4th X I had for a week and a hafl before I realized that people who call me cannot hear me unless I am on speaker.. Moving on, they tell me after deliberating that they are going to make an exception and send me a "certified pre-owned x2" but since its so new that it will probably be NEW! Now since this is a warranty exchange, they told me it wont affect my plan as far as upgrades go.. (I am due in August I think).. So, I am gonna give the X2 a try and see what its like!!