I got locked out of my phone because I forgot my Google password. Well, I waited the 72 hours at first and after changing my Google password I still could not get in. In short I contacted Google, and they said I needed to contact Motorola. Motorola made me verify the purchase which is okay, and I did just that. Instead of give me a solution to the problem they said the phone was out of warranty, and they would give me a used phone, but it would cost me 100.00. In short I lose my phone and get a used one after I give them 100.00. Basically, I told them to take there offer and you know what they can do with it. So Google ruined me being able to use my phone, and neither Google or Motorola have an idea how to fix it. Again, I have the receipt and proved I was the sole owner of the phone. This almost sounds like a scam by Motorola to retire older phones and still make a quick buck. To be very honest I am looking at Apple now, and not because the OS is better. Apple does some shady things with software upgrades, but they have never made it to where I can't use the phone.