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Google Keep, latest update broke 1 of 3 accounts

Discussion in 'Android Apps & Games' started by dhbuckley, Feb 5, 2016.

  1. dhbuckley

    dhbuckley Well-Known Member
    Thread Starter

    Use Keep heavily, since inception; big Keepvangelist. Yesterday's update broke my Keep. I have 3 accounts, 2 are fine, 1, primary, isn't. Notes all gone, labels still visible but nothing is available on my Droid Turbo running latest Lollipop. Also, Keep constantly crashes, whether being used or in the background. Makes phone near unusable due to constant "Unfortunately, Google Keep has stopped" pop-ups. Notes are visible in browser on Mac. Any ideas?
     



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  2. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    Could be some corrupt data. Have you tried clearing the data on keep under settings>apps?
     
  3. tube517

    tube517 Android Expert

    Or uninstall and reinstall keep. Reboot phone.
     
  4. dhbuckley

    dhbuckley Well-Known Member
    Thread Starter

    I wiped cache on phone, deleted and reinstalled twice, no joy. Keep any ideas coming...thanks.
     
  5. dhbuckley

    dhbuckley Well-Known Member
    Thread Starter

    Realized I didn't clear Keep data. I assume it would re-sync? In the best of all possible worlds, of course...;-)
     
  6. electricpete

    electricpete Android Expert

    I lost all my keep notes once when using it on multiple devices. Not sure exactly how it happened. But now I'm very careful about keep...

    If I were going to clear data and uninstall, I'd turn off my network connection first, out of fear that keep in the cloud would see cleared data as a signal to delete everything. That may not be needed, but once you've lost data you get more cautious about these things.
     
    dhbuckley likes this.
  7. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    If you were deleting the data from the app, then yes, but clearing the app data under settings? I would think that Keep would sync-up as if you just installed the app fresh.
     
    dhbuckley likes this.
  8. electricpete

    electricpete Android Expert

    I agree and it's probably true. But in the other hand, what about the period after you clear data and before you delete the app...maybe it remains still connected to your account somehow and the master cloud version of your keep tries to match the empty list version of your keep located in your phone

    Anyone who wishes to do the experiment is welcome (I don't know what results would be and I'm not going to try it myself). People do occasionally lose notes in Keep and the reasons are not always obvious. I've used Keep for probably four years and lost all my notes exactly once. It was at a a time of transitioning phones and my suspicion is that deleting Keep from one phone (and I know Keep data takes up a lot of mb, so I probably cleared data) MIGHT have been the trigger. That's a big might, not a firm statement. There may well be some other explanation for how I lost my data, although it is completely unknown to me. Again all I can say is once you lose data for unexplained reasons, you get more cautious (especially when doing the thing that seems to have triggered the data loss.)
     
    #8 electricpete, Feb 5, 2016
    Last edited: Feb 5, 2016
  9. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    Since I don't use Keep that heavily, I decided to test it. I checked first what I had in keep and then I cleared the data for the app. When I re-opened keep, all the data was there, so I have to assume it sync'ed back to the cloud. .... hang on ...

    Okay, Next, i put it into airplane mode and cleared data again. This time, when I opened Keep, it was totally empty. As soon as I turned off airplane mode, it resync'ed and all my stuff came back, so it looks like clearing data doesn't affect the cloud.
     
  10. electricpete

    electricpete Android Expert

    Just curious, did it ask you to log back in to connect keep to your account after you cleared data?

    Myself I will continue to be cautious doing anything like clearing data and uninstalling/reinstalling keep since there are some oddball "gotcha" situations that somehow lose your data based on my one experience (and no, I never deleted all notes from within the app itself). The time needed to disable my connection before clearing data and uninstalling is miniscule compared to the risk I personally perceive. Sync among cloud and multiple devices is a tricky process to begin with and clearing data only makes it trickier. I don't look to create such challenges for the sync engine ( I also try to only use Keep on only one device at a time, and make sure my changes are syncd before moving to another). I understand well that others would not approach things the same as me and that's why I presented it the way I did in my first post (may not be needed, but...).

    Others are free to choose their approach and your experiment is helpful info in that regard.
     
    #10 electricpete, Feb 5, 2016
    Last edited: Feb 5, 2016
    dhbuckley likes this.
  11. dhbuckley

    dhbuckley Well-Known Member
    Thread Starter

    I tried it and same experience; data didn't go away but it still won't work on the phone. Sux bigtime because I use it constantly, already messed up my flow. I think it might have to do with shared notes according to some stuff I've seen so I may delete all shared notes and keep trying.

    Gimme any ideas you got!
     
    electricpete likes this.
  12. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    No, there was no request to reconnect, but Keep uses the Google account for the device, so I don't think I would expect that. Clearing the data, AFAIK is similar to the sync that happens when you add a new device.

    As far as deleting data, I might understand it if you only had one device connected to keep using that account and then deleted the app from the device, although, I would think you'd get a warning and an "are you sure?" prompt.
     
  13. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    If it worked before, then I don't know if shared notes would be the problem, but as I said, I don't use keep heavily, so anything's possible.

    Can you access keep from a desktop? https://keep.google.com/

    Two other things you might try. Clearing the phone cache from recovery and a full factory reset. While the second is a major pain to re-setup everything, it often can clear up problems arising from updates.
     
  14. dhbuckley

    dhbuckley Well-Known Member
    Thread Starter

    Yeah, I wiped the cache from recovery, data IS available from desktop, have deleted the app data and the app and reinstalled twice, no joy.

    REALLY don't want to do FDR but I will if I have to.


     
  15. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    The only other thing I'd try before a FDR is to borrow an android device and try to connect it to the account that's giving you problems. If it can connect, but your phone keeps choking, then factory reset would be my choice.
     
  16. electricpete

    electricpete Android Expert

    Try taking all your other devices off line first.

    Then ( optional cautious step: turn off wifi and data), clear keep app cache and data, uninstall keep, maybe clear phone cache in recovery, reboot, update any important Google apps waiting to be updated in play, reinstall keep, see how it works.


    By the way, you're not low on free storage space, are you?
     
    #16 electricpete, Feb 5, 2016
    Last edited: Feb 5, 2016
  17. AZgl1500

    AZgl1500 Extreme Android User

    this is a Prime Example of why I never allow Updates unless an app stops working.
     
  18. electricpete

    electricpete Android Expert

    I hear you. Unfortunatley, updates occasionally do succeed in breaking things.

    In this case, search of google product forums and G+ reveals no similar posts recently other than the op. And mine is update to date and works fine as well as 2/3 of op's accounts. So while update may have played some role in bringing a problem to the forefront, I would be looking for something specific to the phone or the account.... especially for ongoing "google keep has stopped" messages.

    One longshot related to those messages: do you have a scrollable Keep widget on your homepage. If so I would not immediately reinstall that after reinstalling Keep. I have seen google keep has stopped error messages due to the widget on my last phone.

    Edit - spoke to soon. There is one other similar report of recent loss of data, but it related to pc I think and there's no help on that thread yet:
    https://productforums.google.com/forum/#!topic/docs/fyKx8CFdOT8;context-place=forum/docs
     
    #18 electricpete, Feb 6, 2016
    Last edited: Feb 6, 2016
    dhbuckley likes this.
  19. Stuntman

    Stuntman Android Expert

    Did you try logging into Keep through your PC browser to see what is still there?
     
  20. dhbuckley

    dhbuckley Well-Known Member
    Thread Starter

    Yes. Seems okay so I think fdr is in my near future...

    Btw, is there any way to load only system +/or Google apps, no 3rd party? Seems like safe mode disables all apps, not just 3rd party.
     
  21. dhbuckley

    dhbuckley Well-Known Member
    Thread Starter

    The CRAZYNESS is that Keep works on my iPad, Mac, PC, everything but the freakin' Droid!!

    So weird....even after factory data reset!! HELP!

    ;-/
     
  22. dhbuckley

    dhbuckley Well-Known Member
    Thread Starter

    So, even after 2 (TWO) fdr's; Keep is no good on primary account.

    I even get a Keep reminder from the primary account but if I open in the app, loads and loads and loads....

    2 secondary accounts are fine, ALL accounts work fine on iOS and in browser. WOW.
     
  23. dhbuckley

    dhbuckley Well-Known Member
    Thread Starter

    I got the Turbo replaced under warranty and Keep works again. Had to get a second replacement because headphone jack was broken but Keep works and that is what matters most. VERY strange that FDR did not fix, I think.
     
    electricpete likes this.
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