Google Keep, latest update broke 1 of 3 accounts

Or uninstall and reinstall keep. Reboot phone.

 

I lost all my keep notes once when using it on multiple devices. Not sure exactly how it happened. But now I'm very careful about keep...

If I were going to clear data and uninstall, I'd turn off my network connection first, out of fear that keep in the cloud would see cleared data as a signal to delete everything. That may not be needed, but once you've lost data you get more cautious about these things.

 

I agree and it's probably true. But in the other hand, what about the period after you clear data and before you delete the app...maybe it remains still connected to your account somehow and the master cloud version of your keep tries to match the empty list version of your keep located in your phone

Anyone who wishes to do the experiment is welcome (I don't know what results would be and I'm not going to try it myself). People do occasionally lose notes in Keep and the reasons are not always obvious. I've used Keep for probably four years and lost all my notes exactly once. It was at a a time of transitioning phones and my suspicion is that deleting Keep from one phone (and I know Keep data takes up a lot of mb, so I probably cleared data) MIGHT have been the trigger. That's a big might, not a firm statement. There may well be some other explanation for how I lost my data, although it is completely unknown to me. Again all I can say is once you lose data for unexplained reasons, you get more cautious (especially when doing the thing that seems to have triggered the data loss.)

 

Just curious, did it ask you to log back in to connect keep to your account after you cleared data?

Myself I will continue to be cautious doing anything like clearing data and uninstalling/reinstalling keep since there are some oddball "gotcha" situations that somehow lose your data based on my one experience (and no, I never deleted all notes from within the app itself). The time needed to disable my connection before clearing data and uninstalling is miniscule compared to the risk I personally perceive. Sync among cloud and multiple devices is a tricky process to begin with and clearing data only makes it trickier. I don't look to create such challenges for the sync engine ( I also try to only use Keep on only one device at a time, and make sure my changes are syncd before moving to another). I understand well that others would not approach things the same as me and that's why I presented it the way I did in my first post (may not be needed, but...).

Others are free to choose their approach and your experiment is helpful info in that regard.

 

Try taking all your other devices off line first.

Then ( optional cautious step: turn off wifi and data), clear keep app cache and data, uninstall keep, maybe clear phone cache in recovery, reboot, update any important Google apps waiting to be updated in play, reinstall keep, see how it works.


By the way, you're not low on free storage space, are you?

 

this is a Prime Example of why I never allow Updates unless an app stops working.

 

I hear you. Unfortunatley, updates occasionally do succeed in breaking things.

In this case, search of google product forums and G+ reveals no similar posts recently other than the op. And mine is update to date and works fine as well as 2/3 of op's accounts. So while update may have played some role in bringing a problem to the forefront, I would be looking for something specific to the phone or the account.... especially for ongoing "google keep has stopped" messages.

One longshot related to those messages: do you have a scrollable Keep widget on your homepage. If so I would not immediately reinstall that after reinstalling Keep. I have seen google keep has stopped error messages due to the widget on my last phone.

Edit - spoke to soon. There is one other similar report of recent loss of data, but it related to pc I think and there's no help on that thread yet:
https://productforums.google.com/forum/#!topic/docs/fyKx8CFdOT8;context-place=forum/docs

 

Did you try logging into Keep through your PC browser to see what is still there?