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Support Google Music issues after Marshmallow Update

Discussion in 'Android Devices' started by kilowattcommando, Feb 21, 2016.

  1. kilowattcommando

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    I did a quick search and no one else seems to have a thread discussing this, but I could be wrong...

    Since updating to Marshmallow, my LG G4 has not been working properly with Google Play Music. It works perfectly while the screen is on and unlocked. The issues begin when the screen times out and locks. While the screen is locked, my music starts skipping every few seconds as though it's buffer is running out and needs to catch up. My music is stored locally on the device; I discovered this issue while on a flight, in airplane mode.

    I assume this has to do with Marshmallow's new power management features, so I've added the app to my excepted apps list in the power management settings, I've disabled power management entirely, I've uninstalled and reinstalled the app, and I've even done a factory data reset. None fix the problem.

    Anyone else have this issues? Any suggestions?

    Thanks!

     

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  2. DILands

    DILands Android Expert
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    I haven't tried yet - where are the power management settings? I'm searching - can't find them.TIA!
     
  3. bberryhill0

    bberryhill0 Android Expert
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  4. DILands

    DILands Android Expert
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    Yup - I'm too dumb to find it in the settings
     
  5. Droid_Junky

    Droid_Junky Android Enthusiast
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    I am seeing the same issue. None of my other music does it. I download my music in Google music and it still does it. Will look into doze settings.
     
  6. kilowattcommando

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    I've been playing around with this and discovered bluetooth devices have no problem; they work flawlessly. This issue is exclusive to wired headphones (and I think the built in speaker. I'm about 90% sure I tested it...). Very strange problem.

    Any luck with the doze settings?
     
  7. Droid_Junky

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    My issue is with Bluetooth. It's all I use. I found that I had already set Google music to be ignored in the doze settings. Must have done it a while back. I also found that I had the restrict apps in background checked. Unchecked it and it seems better. It's definitely not cutting out like it was before. Need to try it for another day.
     
  8. kilowattcommando

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    I can't believe I missed that!

    Mine was also checked, so I'm trying it now.

    Thanks!
     
  9. Droid_Junky

    Droid_Junky Android Enthusiast
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    That seemed to resolve it for me.
     
  10. kilowattcommando

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    No such luck for me. Still skipping.
     
  11. Droid_Junky

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    I retract my previous comment. It was skipping every few seconds today. Since my songs are on the device I don't see it being a data issue.
     
  12. Droid_Junky

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    I decided to perform a factory reset. I didn't really want to set everything up again but Google music is one of my top used apps. Tested it for about an hour today and it didn't skip once.
     
    bberryhill0 likes this.
  13. bberryhill0

    bberryhill0 Android Expert
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    Lots of people have had to factory reset. It takes me 6 weeks to get my phone setup again.
     
  14. Bbajema

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    I just got the Marshmallow update last week and now none of my music applications work correctly. Im having the same issues when the screen times out and locks, my music stops as though it is buffering. I then have to turn on the screen and unlock the phone, only then will the music start again after a few seconds, sometimes I will have to go back a few seconds in the song for it to restart. The music will only play for 30 seconds to a few mins (if I'm lucky), none of my apps can even play through a full song. My downloaded music on my devices stock music player works perfectly, it is all of my music apps: SoundCloud, Pandora, Ditigally Imported, and Amazon Music. I listen to my music anywhere from 6-12 hrs a day at work. This issue is driving me crazy!!!!!! I have also tried uninstalled and reinstalling all the apps and that didn't help. I really don't want to do a factory data reset. It took me over 8 hrs to get my phone the way I like it when purchased...who has that kind of time o_O
     
  15. bberryhill0

    bberryhill0 Android Expert
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    Do an LG Backup before you reset.
     
  16. Bbajema

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    Apparently it is the "power saving" option. I normally always have thst on, turned that off and all my music apps stream perfectly.
     
    bberryhill0 likes this.

LG G4

The LG G4 was launched in 2015. It has a 5.5-inch IPS display and a 16MP camera with Laser Auto Focus and Color Spectrum Sensor. It has a 3,000 mAh removable battery and expandable storage. The G4 can be customized with 6 different leather back covers, and 3 different traditional back covers.
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