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Support Google Music 'pinned' music disappeared??

Discussion in 'Android Devices' started by streetfish, Jan 9, 2012.

  1. streetfish

    streetfish Well-Known Member
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    The Dirty
    I'm not sure if this is a bug in ICS/Google Music but thought I'd share and see if anyone else has experienced anything like this:

    I have Google Music and set up it in the native music player in ICS. I 'pinned' about 75% of my collection so I can listen offline (I often travel on the subway in NYC and have no signal) I noticed that when you pin music in google it saves it in the app itself, in some cache, not in the local music folder.

    I then uploaded 2 songs from dropbox into my local music folder at some point.

    Everything worked fine for a few days, I saw all music in the google music app.

    Today on the way to work I was listening to Sirius on my GNex, I went underground and lost my signal so sirius cut out. I switched over to the music player and saw all my music there for a split second, and then all of a sudden it disappeared. Somehow I got logged out. The music app asked me to sign-in again with my account, and all my music was gone except I was left with only the two songs I had loaded into the music folder locally. If I view my music in the cloud it is all there, but no longer is it pinned.
     

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  2. clb2196

    clb2196 Android Enthusiast
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    Same thing happened to me. I was putting my phone in a dock, though, so I figured I'd just accidentally hit a wrong button and logged myself out. But apparently if you remove and re-add your account it gets rid of your pinned music, and you have to re-pin it. I'm hoping that I just hit a button, and it's not a bug that randomly logs you out.
     
  3. streetfish

    streetfish Well-Known Member
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    Good to know I'm not the only one. I don't think I would have hit anything that logs me out. I launched the music player from the widget and pretty sure i was just trying to scroll down the recent albums and all of a sudden i was logged out.

    just curious, do you use google 2 step verification? I wonder if that logged me out automatically after X number of days.
     
  4. clb2196

    clb2196 Android Enthusiast
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    Nope, I don't. And I've been using Google Music for months between the Nexus and my Droid2 and it's the first time it's happened. Strange.
     
  5. jshmiami

    jshmiami Lurker
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    Happening to me too.

    If you are still having this issue please go here to star the issue so Google will see it and fix it.
     
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