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Google "Other Contacts" Problem

Discussion in 'Google' started by cprelude, Jul 1, 2013.

  1. cprelude

    cprelude Lurker
    Thread Starter

    Hi all, when my client creates a contact on his Android phone it synchs with Google Contacts OK, but is immediately added to "Other Contacts" in Gmail. This means he has to move all his new Contacts in to "My Contacts" periodically, which is an unnecessary step in what should be an automatic process. Why on earth is "Other Contacts" being used by default during the synching process? Is there a way round this problem, even using alternative an Contacts synching app, which he would be happy to buy?


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  2. Mikestony

    Mikestony ~30% Carbon Black ±
    VIP Member

    Hey Paul, I moved your thread to the Google forum here.

    I don't have a good answer for you but when adding a contact, there should be a selection box as to where the contact can be saved: (under the "Groups" box)

  3. cprelude

    cprelude Lurker
    Thread Starter

    Hi there Mike...

    No problem with moving the thread...Thanks for clarifying. But unfortunately, in my client's OS there is no "save to group" option, as you rightly suggest should be there, when he creates a new contact...! And that, to be honest, is why we are so puzzled with this situation. I can't remember whether I had that option on my HTC Desire (which I used to own). I will try to find out his OS version number and report back. Any other suggestions?

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